ECMS - Perceptive Content Client Installation and Configuration

This document explains Perceptive Content Client installation configuration, and the recommended PEDS push update option.

Enterprise Content Management Service v7 Client Installation

The following are steps to install and configure the ImageNow v7.x desktop client. The steps to install and configure the v7.x client is fundamentally no different than previous versions of the client.

ImageNow Desktop Client Installation Steps

  1. Go to to download the latest client version.
  2. Locate the downloaded file on your computer, then rename the file from ClientSetup_7.1.4_Build_1269.exe.rename to ClientSetup_7.1.4_Build_1269.exe.
  3. Right-click on the renamed file and select Run as Adminstrator.
  4. InstallShield Wizard will launch and present a Welcome screen. Click Next
    Installer Welcome
  5. Scroll to the end of the license agreement and select I accept the terms in the license agreement, then click Next
    Installer license
  6. On the following screen, you will be able to select specific features for installation. It is recommended that you select all of the available features for local installation. Once you have made your selections, click Next
    Installer Custom Setup
  7. If you are installing the client for the first time, an additional dialog will appear requesting that you configure at least one Connection Profile used to connect to the Perceptive Content server. In the "Default Connection Profile" window, enter the following:
  • Profile name: Anything you like, e.g. Production
  • Server name:
  • Port number: 6000
  1. Example:
    Click Next
    1. Note: The above settings are used to connect to the production server, which is the correct choice for most users. If you need to connect to the dev or test environments, use the connection information below and create additional Connection Profiles:
    • Test system configuration for clients:
      • Name: what ever you want, like "7Test"
      • Server:
      • Port: 6000
      • Type: production
    • Dev system configuration for clients:
      • Name: what ever you want, like "7Dev"
      • Server:
      • Port: 6000
      • Type: production
    • Schema system configuration for clients:
      • Name: what ever you want, like "7Schema"
      • Server:
      • Port: 6000
      • Type: production
  2. OPTIONAL The installer will ask for the Deployment Server URL. Enter "" in the provided field:
    Installer PEDS configuration
  3. The installer will present a screen on which can select Shortcuts; select as you desire:
    Installer shortcuts
  4. Now you can click on the Install button and the client installation will begin:
    Installer shortcuts
  5. If you are upgrading from a previous version of the ImageNow client, the PEDS Service Monitor may be loaded. If so the installer will present this dialog. You should select "Automatically close and attempt to restart applications" and click on the OK button to continue the installation:
    Installer shortcuts
  6. If you are upgrading from a previous version of the ImageNow client and you had the old client running, the installer will present this dialog. You should switch to the running ImageNow client and close it, then switch back to the installer and click on the Retry button to continue the installation.
    Installer shortcuts
  7. This Installation Wizard Completed dialog will be shown when the upgrade is completed:
    Installer shortcuts
  8. If you are upgrading, the installation is concluded.

Post Installation

Issue with Perceptive Content v7.1 Client and Document Annotations ImageNow Printer

If you have installed the ImageNow Printer as part of your Perceptive Content v7.1 Client installation you will experience an issue with applying/editing Annotations for documents captured using the ImageNow Printer.

Existing documents within ImageNow will still work as they always have. Using the ImageNow Printer to capture new documents will work, and those documents will be viewable within ImageNow. However, you will not be able to apply/edit Annotations to those new documents. The Annotations buttons/icons will be greyed out, and unusable.

The issue has to do with how the TIFF images are compressed when they are captured. The resulting form of compression then disables some of the features of ImageNow (like Annotations)

This KB docment provides instructions on what to do to enable annotations.

Keywords:Imaging Imaging System WebNow ImageNow perceptive content client installation peds push update configuration ecm ecms enterprise content management imaging imagenow perceptive v6   Doc ID:31846
Owner:Guy S.Group:ECMS
Created:2013-07-25 10:36 CDTUpdated:2016-07-27 15:22 CDT
Sites:DoIT Help Desk, ECMS
Feedback:  6   3