ECMS - Issue with Perceptive Content v7.1 Client and Document Annotations after ImageNow Printer Capture

This document explains how to fix and issue with Perceptive Content v7.1 Client and Document Annotations after ImageNow Printer Capture


Issue with Perceptive Content v7.1 Client and Document Annotations ImageNow Printer

Issue

If you have installed the ImageNow Printer as part of your Perceptive Content v7.1 Client installation you will experience an issue with applying/editing Annotations for documents captured using the ImageNow Printer.

Existing documents within ImageNow will still work as they always have. Using the ImageNow Printer to capture new documents will work, and those documents will be viewable within Perceptive Content. However, you will not be able to apply/edit Annotations to those new documents. The Annotations buttons/icons will be greyed out, and unusable.

The issue has to do with how the TIFF images are compressed when they are captured. The resulting form of compression then disables some of the features of Perceptive Content (like Annotations).

Resolution

After this fix is implemented documents captured, using the ImageNow Printer, will act as they always have. Annotations, and all other features, will be available for use.

To fix this issue you will need to modify the inowprint.ini file that is installed with the ImageNow Client. Within the 'Compression settings' area of the file do the following:

  • Remove the asterisk(*) from this line: *[Compression]
  • Change 'BW' to 'color' from this line: Color reduction=BW

The inowprint.ini file is located in the following directory:

For Windows 32-bit: C:\Program Files\ImageNow\etc\inowprint.ini
For Windows 64-bit: C:\Program Files (x86)\ImageNow\etc\inowprint.ini




Keywords:Imaging Imaging System WebNow ImageNow perceptive content Issue with ImageNow v7.1 Client and Document Annotations after ImageNow Printer Capture ecm ecms enterprise content management imaging imagenow perceptive   Doc ID:31875
Owner:Guy S.Group:ECMS
Created:2013-07-26 13:26 CDTUpdated:2015-07-23 13:00 CDT
Sites:DoIT Help Desk, ECMS
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