ECMS - Client System Requirements

This document provides the requirements for installing and using the Perceptive Software clients.


Client Requirements

Perceptive Software offers several ways one can interact with the Perceptive Content server. This KB document explains the requirements for installing the three most frequently used clients:

Perceptive Content Server Client

Perceptive Content Server Client is a desktop product that provides access to all Perceptive Content Server functions including document capture, indexing, viewing, workflow, and document control functionality. ImageNow Printer is optionally included with Perceptive Content Server Client and utilizes the Print command to convert files to TIFF format and bring the files into Perceptive Content Server directly without having to print and scan it first. You can use Perceptive Content Server Printer from any software program that has a print option. The options you set in an Perceptive Content Server Printer capture profile determine how your Perceptive Content Server Printer documents are processed.

NOTE: There is no client for the MacOS/*nix family of operating systems. One must either connect to a client installed on a Windows system via Microsoft Remote Desktop (or some similar product like Citrix) or install the Windows client in a Virtual Machine on one's computer. Examples of such Virtual Machine products are VirtualBox, VMWare, and Parallels. If you have a recent vintage Macintosh computer, you also have the option of using Bootcamp which allows you to install a version of Windows and start your Macintosh in either MacOS or Windows. Using Bootcamp or a Virtual Machine requires that you have a legitimate, licensed version of the Windows operating system. Talk to your IT professional about doing any of this and it is supported by Perceptive (see section below on using a Virtual environment).

Perceptive Content Server Client in a Windows Environment

Perceptive Content Server Client is a desktop interface that provides access to all functions including document capture, indexing, viewing, workflow, and document control functionality.

  • Hardware
    • Processor: Requires a 2.0 GHz or greater processor. A dual core processor is recommended for increased performance.
    • Screen Resolution: The required minimum screen resolution is 1024 x 768. A 1280 x 1024 SVGA screen resolution is recommended. Dual monitors are supported.
    • Scanning: For scanning, the Client machine must be either USB compatible or able to accept a SCSI expansion card based upon the interface of your scanner. For USB scanners, revision 2.0 is recommended. The scanner may require a faster machine, a specific operating system, or more memory than the Client. For more information about scanner requirements, refer to the manufacturer's documentation.
  • Operating Systems
    • Microsoft Windows 7, 8, or 8.1
    • PEDS. If you use Perceptive Enterprise Deployment Suite (PEDS), note that PEDS requires Microsoft .NET Framework 4.
  • Accessibility
    • A dedicated, "always on" connection is required from the Perceptive Content Server Client to the Perceptive Content Server.
    • Minimum bandwidth requirements include:
      • A 1.5 Mb connection is required. A 4.5 Mb connection is recommended.
      • Scanning: For a scan station, a 100 Mb Ethernet connection is required and a 1 Gb Ethernet connection is recommended for best performance. A high-volume scan station in a WAN is not recommended.
  • Memory
    • 2 GB
    • Consult your scanner manufacturer for recommended memory options.
  • Disk Space
    • 1 GB
    • Scan stations may require more temporary storage space, depending on scanning volume.
Perceptive Content Server Client in a virtual desktop environment

A desktop virtualization or application virtualization environment requires third-party products like Citrix or Microsoft Terminal Services. These requirements can vary depending on whether the terminal server environment uses a server farm and how many users are in the farm. The following table shows typical recommendations for the Client in these environments:

  • Hardware
    • CPU: 1 core per every 10 users is required. Note that certain tasks, such as printing and scanning documents increase CPU utilization.
  • Virtualization Software
    • Citrix XenApp, version 6, 6.5, or 7.6
    • Microsoft Terminal Services
  • Operating Systems
    • Microsoft Server 2008 R2
    • Microsoft Server 2012
  • Accessibility - A dedicated, "always on" connection is required from the Perceptive Content Server Client to the Perceptive Content Server.
  • Memory - 30 MB of available RAM per user
  • Disk Space - 1 GB, plus 5 MB per user in the application data (%APPDATA%) folder.

WebNow

WebNow enables users to view and work with Perceptive Content Server documents in a web browser. WebNow is comprised of the WebNow Server and WebNow Client browsers that access Perceptive Content Server through the WebNow Client, which is written with Java.

NOTE: Java version 8 has been released. Lexmark offically supports Java 8 for WebNow version 7.x. This KB document provides Java-support guidelines for Compatible Versions for UW Services and includes Java installation instructions.

Additionally, news about Java including identified issues can be found on the UW-Madison IT-Security web site.

The WebNow Client communicates with the WebNow Server through a browser. The minimum technical specifications required for the WebNow Client appear in the following table.

  • Hardware
    • Processor: Requires a 2.0 GHz or greater processor. A dual core processor is recommended for increased performance.
    • Screen Resolution: The required minimum screen resolution is 1024 x 768. A 1280 x 1024 SVGA screen resolution is recommended.
  • Software
    • Java. Minimum version: Oracle JRE version 1.8.x or 1.7.0_45
    • Newer versions of JRE 1.8.x and 1.7.x will become available after our products are released. You can install a higher version of JRE 1.8.x or 1.7.x than the version we recommend.
    • If a higher version of JRE 1.8.x or 1.7.x presents an issue, we will work to support it. However, there might be some rare cases where a newer version of JRE 1.8.x or 1.7.x is found to be incompatible and must be replaced. Contact Product Support before upgrading to a newer version to verify if known issues exist. Contact imaging-support@lists.wisc.edu before upgrading to a newer version to verify if known issues exist.
    • Browsers. WebNow supports the following web browsers:
      • Internet Explorer 8.x, 9.x, 10.x, or 11.x for Windows
      • Apple Safari web browser 7.1 or 8 on Mac OS X
      • Mozilla Firefox for Windows
    • Supported browser versions are listed, however Lexmark recommend that you upgrade to the latest patch of the supported browsers. Note that some browsers release automatic updates and some browsers no longer support version numbers.
    • Browser versions that are updated after you install WebNow are also assumed to work unless otherwise noted. Contact imaging-support@lists.wisc.edu if you find a browser incompatibility.
  • Accessibility - WebNow requires a high-speed Internet connection capable of 1.5 Mbps download and 384 Kbps upload. 1.5 Mbps upload is recommended when using the client to capture documents.
  • Memory - The amount of memory depends on the version of the JRE.
  • Disk Space - This client requires approximately 50 MB, excluding Java requirements.

Perceptive Content Server eForms

Perceptive Content Server eForms allows your organization to collect business or process-specific information through user-friendly HTML-based forms. Users can quickly fill out forms in a familiar environment while Perceptive Content Server's built-in logic ensures data consistency and accuracy. Perceptive Content Server eForms can automatically format, calculate, look up, and validate form information while automatically routing forms and documents within specific workflow processes. In addition, data captured within forms can be shared with external business applications to provide a seamless, automated business process solution.

eForms Viewing Requirements

Forms Server delivers forms through a browser as part of the eForms product. The minimum technical specifications required for viewing forms are:

  • Hardware - Processor: Requires a 2.0 GHz or greater processor. A dual core processor is recommended for increased performance.
  • Software
    • Java. Oracle JRE version 1.7 or 1.8.
    • Newer versions of JRE 1.7.x and 1.8.x will become available after Lexmark products are released. You can install a higher version of JRE 1.7 or 1.8 than the version they recommend.
    • If a higher version of JRE 1.7.x and 1.8.x presents an issue, Lexmark will work to support it. However, there might be some rare cases where a newer version of JRE 1.7.x or 1.8.x is found to be incompatible and must be replaced. Contact imaging-support@lists.wisc.edu before upgrading to a newer version to verify if known issues exist.
    • Browsers - eForm supports the same browsers listed for "WebNow Client".
  • Accessibility - A high-speed Internet connection capable of 1.5 Mbps download and 384 Kbps upload. 1.5 Mbps upload is recommended.
  • Memory - The amount of memory depends on the version of the JRE.
  • Disk Space - This client requires approximately 50 MB, excluding Java requirements.



Keywords:Imaging Imaging System WebNow ImageNow perceptive content eforms system requirements browser memory install ecm ecms enterprise content management imaging imagenow perceptive java   Doc ID:31916
Owner:Guy S.Group:ECMS
Created:2013-07-29 14:29 CDTUpdated:2016-03-18 10:46 CDT
Sites:DoIT Help Desk, ECMS
Feedback:  3   4