UW Digital ID - Customer - Requesting a Temporary Static One Time Password for Contingency Access

This document summarizes the process of requesting a static temporary password.

1. Go to https://uwdigitalid.wisconsin.edu/ in your web browser and log in by selecting your campus and entering your institutional login credentials
If you experience problems logging into this page please refer to the following: http://kb.wisc.edu/page.php?id=13942

2. Click on the Request Temporary Password button above your list of Digital IDs in the upper right corner of the page

Answer the contingency challenge question in the text box provided. You have 3 tries to do so.  After the third failed attempt, your account will be locked and you will have to contact your Local Registration Authority (LRA) to unlock your account. (Important Note: your OTP device will still work so if you locate your OTP device you will be able to login)

     The Request a Temporary Password page appears and there are a few delivery options for your temporary static OTP.


Show Password on My Screen

This will display the temporary Static One Time Password on your screen

Note: You will not be able to return to this screen. Store this temporary One Time Password in a secure manner.

Text Message

This will send your temporary six-digit passcode by text message to the phone number you have listed in your contingency access information.

Please note that if you pursue obtaining your password in this manner data / voice rates may apply if applicable depending on your cellular plan.

Voice Call

This will send your temporary six-digit passcode by voice call to the phone number you have listed in your contingency access information.

Please note that if you pursue obtaining your password in this manner data / voice rates may apply if applicable depending on your cellular plan.



3. You also have the option to contact your LRA and they can generate a Temporary Static One Time Password for you.
  • To find out who your LRA is Click on the Your Campus LRA link at the bottom of the page within the UW Digital ID site.
  • To complete your request you must present a government issued ID and your UW ID to your LRA.
    Acceptable forms of Identification: UW ID Card, Drivers License, Passport, US Military ID Card.




Keywords:temporary, password, request, static, contingency, emergency, forgot, lost, fob, app, smartphone, hrs, sfs, core user, uw digital id, otp, one time password, key fob, mfa, multi-factor authentication, shared financial system   Doc ID:32898
Owner:Steven T.Group:UW Digital ID
Created:2013-08-21 09:38 CDTUpdated:2015-08-26 09:55 CDT
Sites:DoIT Help Desk, DoIT Tech Store, UW Digital ID, UW Green Bay
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