Learn@UW - Browsers Blocking "Mixed Content"

There is a known issue in Firefox and Chrome that results in the display of a blank screen rather than loading the intended D2L Content item when a user clicks a link.

Mozilla recently released Firefox Version 23, which seems to be causing some issues with loading certain content, especially noticeable within D2L. Content within D2L that is embedded and originating from a non-secure source, such as YouTube, is not displayed by default. This results in either a blank popup or an empty widget where the instructor or student expects there to be content.

Unblocking The Content In Firefox

The fix is simple. Within the Firefox address bar, at the left side of the screen is a shield icon.

blank_Firefox

Clicking on the shield icon will drop down a menu labeled "Keep Blocking." Choose from this menu "Disable protection on this page". This should restore the content to the browser window.

blank_firefox-blocking

Unblocking The Content In Chrome

A similar issue has existed within Chrome for a few months. The fix is similar. First, click the shield icon in the address bar at the right side then choose "Load unsafe script".

blank_Chrome

Note for Content Creators

One reported work-around for this issue is to update the URLs of embedded content to include 'https' instead of 'http'. This may cause Learn@UW to recognize it as secure content and prevent blocking.


Note: This article was created with contributions from the Learn@UW teams in Oshkosh and Milwaukee.




Keywords:Learn@UW blank screen content browser firefox chrome   Doc ID:33148
Owner:Chris M.Group:DoIT Help Desk
Created:2013-08-30 15:43 CDTUpdated:2014-01-09 15:27 CDT
Sites:DoIT Help Desk, UW Oshkosh
Feedback:  13   34