UW Digital ID - Customer - How do I Obtain a One Time Password (OTP) Key Fob

This document will summarize the steps required to obtain your one-time password (OTP) key fob for authentication to HRS, SFS, or two-factor VPN.

  1. You will need to submit an OTP request at https://uwdigitalid.wisconsin.edu. You can refer to the following KB: UW Digital ID - Customer - Requesting a Hardware Key Fob One Time Password (OTP) Device for Authentication

    You will need to verify your identity with a Local Registration Authority (LRA) to complete your request.

  2. To verify your identity, you must present two forms of identification to an LRA, one from each category below:

    • UW Affiliation: UW ID Card, UW Health Card, HR Verification Form, Notary Public
    • Government-issued ID: State-issued Photo ID, US Military Card, Passport
  3. You can find your LRAs by clicking the "Click here for assistance" link at the bottom of the UW Digital ID page.

    Please refer to this KB for additional information: UW Digital ID - Customer - How do I find out who my Local Registration Authority (LRA) is?

  4. Once your identity has been verified, the LRA will activate your OTP key fob.

    If you selected the phone OTP option, you will need to download and install the Symantec VIP application on your phone (please refer to UW Digital ID - Customer - Requesting a Smart Phone One Time Password (OTP) Application for Authentication, step 12 for instructions).

    If you selected the hardware OTP option, the LRA will issue you a hardware token.

Keywords:request, fob, app, hrs, sfs, core user, uw digital id, otp, one time password, key fob, hardware token, obtain, pickup, receive, shared financial system, mfa, multi-factor authentication, 2factor, vpn, two-factor   Doc ID:33796
Owner:Steven T.Group:Digital ID
Created:2013-09-19 11:02 CDTUpdated:2016-09-28 14:04 CDT
Sites:Digital ID, DoIT Help Desk, DoIT Tech Store, UW Green Bay
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