Skype for Business, Conference Calls, Outside Callers Joining Meetings

Why do outside callers have to wait for a Skype for Business or Lync caller for a meeting to start? I'm calling from a cell phone but the meeting asked me to wait for a leader?

All meetings require at least one Skype for Business or Lync authenticated user (either Enterprise Voice or Lync-to-Lync enabled) to "start" the meeting.

Authenticated users are those that have presented the system with information proving who they are. The easiest ways to do this are by joining from an application or device that you have provided your NetID and password, for example:  the Skype for Business client on a computer or mobile phone.  Another way is to use a Skype for Business conferencing PIN.

Examples of how people can join a meeting as an authenticated user:

  • Joining the meeting from the Skype for Business client or Lync client from a desktop or laptop computer.
  • Using an IP Phone logged in as an individual or role-based account.
  • Joining the meeting from a common area phone. (Many departments have these in conference rooms.)
  • Joining the meeting from the Skype for Business app on a mobile device. Mobile devices that are supported include: iOS devices (iPhones and iPads), Android phones and Windows phones. Please note: Minimum operating system versions apply for installation of the Skype for Business app.
  • Joining the meeting from a telephone -- not using the Skype for Business app -- into a meeting with a conference ID and authenticating using a Skype for Business personal conferencing PIN. 
  • Joining the meeting from the Skype for Business Web App on a desktop or laptop computer and entering their campus NetID and password for authentication.

Examples of situations where you are not considered to be an authenticated user:

  • Joining the meeting from a telephone -- not using the Skype for Business app -- and NOT authenticating to the system with a PIN.
  • Joining the meeting from the Skype for Business Web App on a desktop or laptop computer and entering the meeting using the “Guest” button.
  • Any outside caller without a Skype for Business account on the campus system.

When setting up an online meeting, you can set an option to have unauthenticated callers (cell phones, land lines, other businesses and universities, etc.) join the meeting without the need to “Wait in the Lobby”. “Waiting in the Lobby” forces outside callers to wait until "admitted" by an authenticated user.

However, you still MUST have at least one Skype for Business or Lync authenticated user in the meeting. If no authenticated user joins, the online meeting will not begin and other callers will be dropped from the meeting!

SEE ALSO

Skype for Business PINs

Joining a Skype for Business meeting




Keywords:Lync conference meeting, Skype for Business, conference, conferencing   Doc ID:34189
Owner:Lync M.Group:University of Illinois Technology Services
Created:2013-10-04 12:27 CSTUpdated:2016-08-18 15:23 CST
Sites:DoIT Help Desk, University of Illinois Technology Services, Voice Services
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