ECMS - ImageNow: Mail Merge stops functioning in ImageNow 6.7

ImageNow: Mail Merge stops functioning in ImageNow 6.7


ImageNow: Mail Merge stops functioning in ImageNow 6.7

Article #: 000160675 Last Published Date: Wed Jan 21 22:11:30 GMT 2015

Issue

In ImageNow 6.7, the Mail Merge process stops functioning. The text file will print with the .tif file during this process; however, the searchkey.vbs script will not read the correct information from the text file.

Additionally, this will be accompanied by the following error in the printsearch.vbs log file.

Resolution

This issue occurs due to how the text file is encoded. Without the added settings shown below, the text file will be encoded in a way that the printsearch.vbs script may be unable to search or parse the data.

  1. Use the original Mail Merge files of the searchkey.vbs, searchkey.ini, and linkpage.ini that were working prior to the upgrade to ImageNow 6.7 (location may vary, such as the root of the C: drive or [drive]:\Program Files\ImageNow6\printer\).
  2. Open the linkpage.ini in a text editor, and then change the following settings.

From this:

[Advanced Features] ; Hardware and Printer Area Margins\ ; supported on WindowsNT/2000/XP only\ Units=.01 Inches\ Hardware Margin Left=0\ Hardware Margin Top=0\ Custom Paper Enable=0\ Custom Paper width=825\ Custom Paper height=1200\ Printer Area Margin Left=0\ Printer Area Margin Top =0\ Printer Area Margin Right=0\ Printer Area Margin Bottom=0\ Extract Text=1\ Text Filepath=

To this:

[Advanced Features]\ ; Hardware and Printer Area Margins\ ; supported on WindowsNT/2000/XP only\ Units=.01 Inches\ Hardware Margin Left=0\ Hardware Margin Top=0\ Custom Paper Enable=0\ Custom Paper width=825\ Custom Paper height=1200\ Printer Area Margin Left=0\ Printer Area Margin Top =0\ Printer Area Margin Right=0\ Printer Area Margin Bottom=0\ Extract Text=1\ Text Filepath=C:\\Temp\ Extract Text Layout=None\ Extract Text Encoding=ANSI\ Extract Text EOL=Windows\ Extract Text Emit Page Breaks=1\ Control Strings Enabled=0




Keywords:Imaging System WebNow ImageNow perceptive content ecm ecms enterprise content management imaging perceptive Mail Merge stops functioning   Doc ID:34352
Owner:Guy S.Group:ECMS
Created:2013-10-10 08:35 CDTUpdated:2015-05-27 16:36 CDT
Sites:DoIT Help Desk, ECMS
Feedback:  1   1