UW-Madison Box - Compatibility Issues with Internet Explorer 11

This document describes known compatibility issues with Internet Explorer 11 and Box.

Users attempting to access the UW-Madison Box app with Internet Explorer 11 may receive an email message with the subject Box login from "Windows Unknown Browser". An example of this message is included below:

Box login from 'Windows Unknown Browser.' This application has now been added to your login activity list. If this was you, you can disregard this message.

Additionally, the Box Edit app is unavailable when using Internet Explorer 11. The icon will be greyed out, and hovering over it will reveal the message "Your current browser mode does not support Box Edit." For both issues, enabling IE's Compatibility Mode does not appear to correct the problem.

Box technicians are currently working to resolve the issue. In the meantime, users should access Box with an alternative browser, such as Firefox. For a list of currently supported browsers, please see: UW-Madison Box - Recommended Browsers and Operating Systems.

Keywords:box.com box.net dropbox uwmadison accounts ie11 web client application edit greyed grayed out email message "login from windows unknown browser" "your current browser mode does not support box edit"   Doc ID:36315
Owner:Jeannine B.Group:Box
Created:2014-01-09 10:18 CDTUpdated:2014-01-09 11:26 CDT
Sites:Box, DoIT Help Desk, DoIT Tech Store
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