Support for Adobe ETLA Software downloaded from the Campus Software Library

Versioning
Adobe's Creative Cloud version-naming scheme is fragmented. Some software goes by the year, some goes by version number, and some is unidentifiable without installing the software. For that reason, we're going to identify version by the date that we created our installer, and list that date at the end of the CC item names below. Since the Creative Cloud Packager automatically downloads the current version when creating installation packages, the software included in the installer will be current as of that date.

The Adobe Creative Cloud suite installers can be very large, and will take a long time to download even on the UW network. Because of their size, we recommend that you do not use a wireless connection to download.

Within one hour of your download of Acrobat, Photoshop Elements, or Presenter, we will send an email from licensing@doit.wisc.edu with the serial number for installation. The Creative Cloud applications and suites (the items with "CC" in their names below) have the serial number embedded and do not require you to enter one.

On the Windows side, 7-Zip will unarchive the downloaded file much faster than the native Windows zip.

Additional download/installation details.

Potential Issues:

  • Creative Cloud 2015 for Mac requires OS 10.9 or higher.
  • On Mac OS 10.8, you may run into the "App can't be opened because it is from an unidentified developer" error when you double-click the download. Please follow this procedure to get past that.
  • When a machine is imaged with Adobe CC already installed, it breaks the licensing. If that happens, or if anything else causes the installation to lose its licensing, use the Creative Cloud Packager (CCP) to create a license file with UW-Madison's serial number. You then run that as an administrator on the affected machine(s) to restore the licensing.
  • On 6/23/2015, Adobe published the End of Life Notification for Extension Manager.

Download and Installation Details

  1. To initiate a download, click the name of the software you want.
    Choose
  2. You will be presented with a pop-up window listing basic conditions of use. If you agree to abide by those conditions, click the OK button. You will not be able to download the software if you don't agree.
    popup
  3. What happens after you agree to the conditions of use depends on your browser settings.
    1. If you have your browser set up to always download to a default location, the download will begin without giving you much, if any, notice.
    2. If you have configured your browser to ask you where to put the download, you will be presented with the usual dialog boxes.
    3. In Firefox, Chrome, and IE, you can check the status of the download by typing control-J (in Windows) or command-J (in Macintosh).
      After_Control-J
  4. After the download has finished (which may take a long time for the larger files)...
    1. Windows:
      1. right-click the .zip file and (assuming you've installed 7-zip), choose 7-zip > Extract to "[folder_name]\"
        7zip
      2. After the files are extracted, open the folder and double-click setup.exe to begin installation
      3. Follow on-screen prompts through the normal Windows installation process. These packages are configured to install with a minimum of user input.
      4. During installation of packages created with the Creative Cloud Packager, there may be little indication that the machine is actively installing a series of software components. You will see an installation window but no progress indicators. When it is complete, the window closes with no notification. It's a bit unusual and folk need to be warned to just let it run (and run and run and run). Some of the big packages take over an hour to install.
    2. Macintosh:
      1. Double-click the downloaded file, which should launch Archive Utility and begin expanding.
      2. After it's finished expanding, double-click the resulting .pkg file to begin installation.
      3. Follow on-screen prompts through the normal Mac installation process. These packages are configured to install with a minimum of user input.
      4. During installation of packages created with the Creative Cloud Packager, there may be little indication that the machine is actively installing a series of software components. You will see an installation window but no progress indicators. When it is complete, the window closes with no notification. It's a bit unusual and folk need to be warned to just let it run (and run and run and run). Some of the big packages take over an hour to install.

Faculty, staff, and/or students licensed to use this software can download it from the Campus Software Library

To better assist you with any issues that may occur when downloading software, all downloads are linked to a NetID.




Keywords:Adobe Enterprise Term License Agreement (ETLA) Acrobat Pro creative cloud Acrobat Pro Adobe Audition CC Adobe Muse CC Adobe Prelude CC Adobe Premiere Pro CC Aftereffects CC Bridge CC Dreamweaver CC Encore Fireworks Flash Builder Premium Flash Professional CC Illustrator CC InCopy CC InDesign CC Media Encoder CC Photoshop CC Photoshop Lightroom SpeedGrade CC Captivate Presenter Photoshop Elements campus software library csl   Doc ID:36513
Owner:Warren R.Group:DoIT Tech Store
Created:2014-01-14 11:41 CDTUpdated:2016-07-01 16:17 CDT
Sites:DoIT Help Desk, DoIT Tech Store
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