Learn@UW - Cannot Determine if Specific Email Messages have been Sent

We occasionally get questions on whether we can trace if an email message was actually sent, because one or more users has not received the message within a reasonable amount of time that the message was allegedly sent.

Since all UW campuses are using external email where Desire2Learn sends email to an email service external to Desire2Learn and Desire2Learn does not keep copies of emails sent, technicians cannot determine if an email message has been sent.

You may wish to include your own email address in the "To:", "Cc:", or "Bcc:" list. Although this does not guarantee that others in one of the above lists were sent the message, receiving such an email at least is reassuring that there wasn't some larger failure of the email system.

Note that you can specify that copies of email messages you send are sent to your email address:

  1. Select Account Settings from the drop-down at the right of the minibar.
  2. Select the Email tabbed page.
  3. Check the box by "Send a copy of each outgoing message to ...".

See Also:




Keywords:brightspace learn@uw learnuw d2l desire2learn email sent check external   Doc ID:3852
Owner:Joan W.Group:Learn@UW Utility
Created:2005-07-25 19:00 CDTUpdated:2016-05-24 14:31 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Learn@UW Madison, Learn@UW Utility
Feedback:  1   1