Print Refund Request Form

This document explains how to request a refund for printer errors.

Printing problems are one of the most common issues that come to the CAE Help Desk. It can be difficult reproduce, diagnose and fix problems without information to work with. To gather as much information as possible up-front, CAE now requires submission of a print refund request form, found here: While this takes slightly more time up front, it will help CAE investigate and resolve the problems more efficiently.

Filling out the Print Refund Request Form

Be sure you attach the file you were attempting to print. If that file is not attached, no refund will be given. The file that is submitted will ONLY be used to test the printer.

Below are the fields included on the request form, as well as an explanation of what is needed for each entry and/or why we need the information. The first 3 fields are very straight forward, and simply gather contact information.

See Also: