EPD - eHelp - Technologies - Blackboard Collaborate - Troubleshooting

If there are problems connecting (or reconnecting) to a Blackboard Collaborate room, there are several possible reasons.

1. Check the Setup & Access section on EPD - eHelp - Technologies - Blackboard Collaborate

2. Check the download's folder for the blackboard collaborate file. It may need to be manually downloaded to enter the web conference room. 

Known Issues
  • Audio System Warning: Some users have received a message indicating that "audio data is backed up and waiting to be played" and asks if users "want to retain this data". Neither option, Yes or No, stops the messages from continually popping up during a session. This issue is related to a connectivity slowdown on the individual user's network connections and typically corrects itself once the user's internet connections improves. Visit the Blackboard Collaborate support page for more information on common audio system errors and possible fixes. 

Need Additional Help?

If assistance is still needed after working through the troubleshooting tips, please contact the EPD Tech Support. This contact information can be found in the webinar registration confirmation information.

Keywords:EPD eHelp   Doc ID:41100
Owner:Leah N.Group:Engineering Professional Development - Department Resources
Created:2014-06-13 16:00 CDTUpdated:2015-06-02 10:45 CDT
Sites:College of Engineering - Online Learning Resources, Engineering Professional Development - Department Resources
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