UW Digital ID - LRA - Process when a customer Transfers or Changes Positions to another UW Campus - Returning Key Fob or Unassigning Smartphone Application

This document summarizes the process that an LRA should follow in handling the return of a hardware fob or deregistering a smartphone application as part of the process of a customer transferring or changing positions to another UW Campus.

This applies to both OTP devices: Key Fob and SmartPhone App.

1. Go to https://uwdigitalid.wisconsin.edu/ in your web browser and log in by selecting your campus and entering your institutional login credentials
If you experience problems logging into this page please refer to the following: http://kb.wisc.edu/page.php?id=13942

2. The Additional Login Required page appears

3. Enter your One Time Password to complete your login to the site
If you experience problems logging into this page please refer to the following: http://kb.wisc.edu/page.php?id=33234

4. Click Administration from the left hand menu

5. Enter the name of the person you wish to search for

6. Change the Status field to Completed to help filter results then click Search

7. Click on the name of the person to select the desired customer 

8. The ID Summary screen will appear then click the Deactivate Device button in the upper right corner

9. A warning window will appear and ask you to confirm that you want to permanently deactivate the OTP device

10. Click the Deactivate button to continue

11. Device Deactivated message will appear

12. If a fob was used collect the key fob from the customer 

See Also:

Keywords:fob, app, smartphone, hrs, sfs, core user, uw digital id, otp, one time password, key fob, mfa, multi-factor authentication, shared financial system, transfer, change, campus   Doc ID:41413
Owner:Steven T.Group:Digital ID
Created:2014-06-24 13:46 CDTUpdated:2015-08-26 09:55 CDT
Sites:Digital ID, DoIT Help Desk, DoIT Tech Store
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