ECMS - Override Google Chrome NPAPI default and enable use of WebNow/eForms

This document explains how to override Google Chrome NPAPI default and enable use of WebNow/eForms.


About browser support for WebNow and Forms Server

From (requires Perceptive user account to view): https://customer.perceptivesoftware.com/CPKnowledge_SupportArticles?id=kA2i0000000FS0XCAW

ImageNow: About browser support for WebNow and Forms Server
Article #: 000169307Last Published Date: Thu Jun 25 18:04:01 GMT 2015

In June 2015, Google announced that the September 2015 version of Google Chrome (42) would permanently remove support for NPAPI. As of that date, any product that requires NPAPI plugins will be unable to load those plugins in Chrome.

How does this affect Perceptive WebNow and Forms Server customers?

This change in Chrome affects WebNow and Forms Server, which use an Oracle Java Runtime that requires NPAPI.

As of September 1, 2015, WebNow and Forms Server will only be supported on Internet Explorer and Firefox for Windows, and on Safari for Mac. They will no longer be supported on Chrome.

In the currently planned Perceptive Experience products, the necessary conversion to HTML5 will enable access to be supported on all major browsers: Internet Explorer, Firefox, Chrome, and Safari.

Manually Enable NPAPI in Google Chrome

The ECM/Imaging team has confirmed that a manually updated version 42 Google Chrome browser will not launch WebNow or eForms. The error for the Java plugin is "This plugin is not supported" on a gray background with a puzzle-piece icon.

The fix has three steps:

  1. In the Google Chrome address bar type "chrome://flags/#enable-npapi" (without the quotes)
  2. Click the "Enable" link in the Enable NPAPI section
  3. At the bottom of the window you will see, "Your changes will take effect the next time you relaunch Google Chrome." with a "Relaunch Now" button--click on it to restart Google Chrome.

Google Chrome will now launch the WebNow/eForms Java applet until Google completely removes NPAIP support next September (see above).

NOTE: you will continue to see Security warnings about the WebNow Java applet. You will need to click through them to use WebNow or eForms.




Keywords:Imaging Imaging System WebNow ImageNow perceptive content ecm ecms enterprise content management imaging imagenow perceptive override Google Chrome NPAPI default enable eForms relaunch now   Doc ID:41433
Owner:Guy S.Group:ECMS
Created:2014-06-24 15:17 CDTUpdated:2015-07-13 11:39 CDT
Sites:DoIT Help Desk, ECMS
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