ECMS - General Known Issues - Technical Documentation

This document explains known issues with ImageNow clients.

General Known Issues

Batches don't process automatically

After the upgrade to Perceptive Content 7.2.295 on August 11th, batches set to automatically process did not process automatically. A temporary fix has been put in place as of August 15th and batches should now be processing automatically.

404 Error when accessing Perceptive Experience in IE11 with compatibility view

Users attempting to access Perceptive Experience in IE11 will encounter a 404 error during the first attempt in a given browser session. See Perceptive Experience - Bug - 404 Error in Internet Explorer 11 with compatibility mode for more details and available workarounds.

Java 8u141 incompatible with WebNow

WebNow will not run with Java 8u141. If a user tries to open WebNow on a workstation with Java 8u141, a mostly blank page will display. Please use Java 8u131 for the time being.

Java (WebNow) compatibility with web browsers

Google Chrome, Mozilla Firefox, and Microsoft Edge do not support Java. As WebNow is dependent on Java, users that wish to use WebNow should use either Internet Explorer 11 or Safari.

WebNow/eForms, Java, and Security

Late Java v7 and following, including Java 8, have implemented a set of security checks against Java applets. They check the scope of access the Java applet requests and report to you that scope if it is significantly broad. They check whether the installed version of Java is up to date. They also check the version of Java which a specific Java applet requests and whether that version of Java is installed. All of these checks are designed to enhance Java security.

This KB Doc explains the sequence of warnings you may see when loading WebNow or an eForm.

NOTE: These new Java security warnings are important and ignoring them should not be done lightly. With respect to WebNow and eForms, we can assure you that you are safe using WebNow and eForms. The need to click through the warnings, while an annoyance, does not pose a risk to you as we know the source, Perceptive Software, of the Java applications involved and we control the web servers to which you connect to use them.

Issue with Perceptive Content v7.1 color printing and thumbnail generation

By default, the ImageNow Printer will not be able to print in color. Some clients may also have issues generating thumbnails on printed documents; instead of thumbnails, a generic question mark icon will be used. To resolve these issues, the configuration file for the ImageNow printer needs to be edited. See the following document for more instructions: 

ECMS - Configuring the ImageNow Printer

Any files with broken thumbnails will need to be reprinted after applying the fix. Note that after installing a new client version, the existing configuration file will be replaced with a default one, therefore needing to be edited once more. 

Issue with Perceptive Content v7.1 batches disappearing

With patchcode detection enabled in version 7.1 of client (and not enabled in VRS as best practices dictate) and DUPLEX scanning, there appears to be an issue with blank page detection and patchcode detection not working well together. With blank page deletion and patch code detection turned on in the scanner profile for a duplex profile, everything after the first patch code appears to be deleted (the capture appears to identify the pages after the patch code (separate capture dialog boxes for each batch), but only the first batch makes it into the batch grid.

  • If you turn off blank page deletion, patchcode detection works and separate batches are created functions with patchcode detection turned off.
  • If you turn off patchcode detection, or do not insert them to create separate batches, blank page detection works.

Status: Open ticket with Lexmark. Lexmark had thought this issue addressed in build 421.

This KB document will have more information when it is provided by Lexmark.

Issue with Perceptive Content v7.1 installing more than one ImageNow Printer on a single workstation

Lexmark provides instructions for installing multiple image now printers:

ImageNow: How to install multiple ImageNow Printers in the Perceptive Content Client

A file needed to install a second image now printer on a single workstation "SetupImageNowPrinter.exe" is not installed with the ImageNow client ver 7.1 build 378.

For folks just needing a standalone way to convert documents to pdf, they may also try installing the ver 6.7 image now printer and using that.

The needed file to complete the instruction in the referenced KB is available for download at the linked KB above.

Issue with Perceptive Content v7.1 client Toolbar Configuration

When configuring the Perceptive Content client

Toolbars Options -> Toolbar -> Defaults -> Default actions: -> Workflow:

the dropdown displayed where (Remember Last) appears by default does not display Workflows by name, but by Process.

Issue with Perceptive Content v7.1.5 Build 1602 and workflow routing

When selecting a destination queue while routing anywhere, users cannot type multiple letters to select the queue. Typing multiple letters will take users to the destination queue that begins with the last letter typed. 

Keywords:Imaging System WebNow ImageNow image now perceptive content ecm ecms enterprise management known issues google chrome api npapi java applet eform forms business insight printer annotations client tls security   Doc ID:41434
Owner:Guy S.Group:ECMS
Created:2014-06-24 14:17 CSTUpdated:2017-08-15 11:47 CST
Sites:DoIT Help Desk, ECMS
Feedback:  3   2