Help Desk contact list

If you have comments or concerns about Help Desk support, or wish to inquire about establishing Help Desk support for your department, the following contacts may be of assistance.


Sean Bossinger

Assistant Director, User Services
608-262-8148, sean.bossinger@wisc.edu

Sean Bossinger is the manager of the DoIT Help Desk as well as the Assistant Director of User Services within DoIT.




Abrianna Barca

Help Desk Operations Supervisor
608-890-4560, abrianna.barca@wisc.edu

Abrianna Barca supervises operations, coordinates recruitments, and leads strategic planning within the general Help Desk and Enterprise Application Support Team.




Jeff Wiltzius

Level 2 Help Desk Team Lead
608-262-8742, jeff.wiltzius@wisc.edu

Jeff Wiltzius is the team lead for the Level 2 Help Desk, which provides support for business and administrative systems as well as frontline support for the Departmental Support group.




Steve Schroeder

Level 1 Help Desk Team Lead
608-265-4670, steven.schroeder@wisc.edu

Steve Schroeder is the team lead for Level 1 Help Desk which provides general, first level support via phone, email, and chat.




Chris Grosspietsch

WiscIT Product Manager
608-265-5208, chris.grosspietsch@wisc.edu

Chris Grosspietsch is the Product Manager for DoIT's ITSM tool, WiscIT Powered by Cherwell, assisting in tool implementation, customization, usability, and customer engagement.




Leah Scheide

KnowledgeBase Service Lead
leah.scheide@wisc.edu

Leah Scheide oversees the Help Desk's KnowledgeBase application and is responsible for KnowledgeBase customer engagement, administration, development, and support.




Wanjiru Pontes

Customer Liaison
608-262-0284, wanjiru.pontes@wisc.edu

Wanjiru Pontes is responsible for working with interested departments, campus groups, and service providers to establish and maintain custom Help Desk support.




Keywords:Help Desk doit Contacts contacting Customer Service Manager team leaders director supervisor shift   Doc ID:420
Owner:Abrianna B.Group:DoIT Help Desk
Created:2000-08-16 19:00 CDTUpdated:2016-05-19 10:27 CDT
Sites:DoIT Help Desk
Feedback:  7   5