Help Desk - Contact List

If you have comments or concerns about Help Desk support, or wish to inquire about establishing Help Desk support for your department, the following contacts may be of assistance.

Patrick Johnson

Level 1 Help Desk Operations Supervisor

Patrick Johnson is the Supervisor of the Level 1 Help Desk and is in charge of both the Phone/Chat/Email and Walk-In/Repair teams of the Level 1 Help Desk.

Jeff Wiltzius

Level 2 Help Desk Team Lead

Jeff Wiltzius is the Team Lead for the Level 2 Help Desk, which provides support for business and administrative systems as well as frontline support for the Departmental Support group.

Steve Schroeder

Phone/Chat/Email Team Lead

Steve Schroeder is the Team Lead for phone, chat, and email services at the Level 1 Help Desk, which provides general, first level support to customers remotely.

Hannah Pringle

Walk-In and Repair Services Team Lead

Hannah Pringle is the Team Lead for walk-in and repair services at the Level 1 Help Desk, which provides general, in-person support to customers and helps to repair any malfunctioning devices.

Will Crickman

WiscIT Product Manager

Will Crickman is the Product Manager for DoIT's ITSM tool, WiscIT Powered by Cherwell, assisting in tool implementation, customization, usability, and customer engagement.

Wanjiru Pontes

Customer Liaison

Wanjiru Pontes is responsible for working with interested departments, campus groups, and service providers to establish and maintain custom Help Desk support.