WiscIT Powered by Cherwell Training Videos
This document serves as a master glossary of WiscIT Powered by Cherwell training videos. Any questions or feedback, please contact firstname.lastname@example.org.
To access the Cherwell browser client, please click here. This will open the browser client in a brand new window.
To install the Cherwell desktop, or thick, client please click here. This will open in a new browser window.
Note: If you receive an error when attempting to view any of the videos below, it may be due to a compatibility issue with the video player and your browser/OS. If this occurs, we recommend attempting to view the videos using a different browser. You may also download the video files to view them using your preferred desktop video player using the links below:
- DoIT / General: https://uwmadison.box.com/s/i3xcthdaryagvkf2aelp
- HRS Service Center: https://uwmadison.box.com/s/fwqfuu18hsu356l8cef2
DoIT & General Cherwell Use Training Videos
General Introduction to WiscIT Powered By Cherwell (8 MB, 2:00)
General Introduction To Desktop (Thick) Client (12.5 MB, 2:49)
Interacting With Dashboards (14 MB, 2:37)
Creating and Working An Incident (25 MB, 6:00)
Working An Escalated Incident (15.3 MB, 3:34)
Assign An Incident To A Specific User (12 MB, 2:45)
Interacting With Searches (11.4 MB, 2:00)
Create and Complete A Simple Change Request (22 MB, 5:15)
Creating A Simple Custom Search (16 MB, 3:47)
Create A Simple Custom Widget (14 MB, 3:20)