WiscIT Powered by Cherwell Training Videos

This document serves as a master glossary of WiscIT Powered by Cherwell training videos. Any questions or feedback, please contact wiscit-feedback@doit.wisc.edu.

To access the Cherwell browser client, please click here. This will open the browser client in a brand new window.

To install the Cherwell desktop, or thick, client please click here. This will open in a new browser window.


Note: If you receive an error when attempting to view any of the videos below, it may be due to a compatibility issue with the video player and your browser/OS. If this occurs, we recommend attempting to view the videos using a different browser. You may also download the video files to view them using your preferred desktop video player using the links below:

DoIT & General Cherwell Use Training Videos

  • General Introduction to WiscIT Powered By Cherwell (8 MB, 2:00)




  • General Introduction To Desktop (Thick) Client (12.5 MB, 2:49)




  • Interacting With Dashboards (14 MB, 2:37)




  • Creating and Working An Incident (25 MB, 6:00)




  • Working An Escalated Incident (15.3 MB, 3:34)




  • Assign An Incident To A Specific User (12 MB, 2:45)




  • Interacting With Searches (11.4 MB, 2:00)




  • Create and Complete A Simple Change Request (22 MB, 5:15)




  • Creating A Simple Custom Search (16 MB, 3:47)




  • Create A Simple Custom Widget (14 MB, 3:20)





HRS Service Center Training Videos

  • General Introduction (8 MB, 1:59)




  • Interacting With Dashboards (14 MB, 2:37)




  • Create and Work an Incident (26 MB, 6:09)




  • Create and Assign an Incident (27 MB, 6:03)




  • Work an Escalated Incident (17 MB, 3:05)




  • Interacting with Searches (11 MB, 1:59)




  • Searching For and Editing An Incident (20 MB, 3:21)





Keywords:cherwell training videos wiscit   Doc ID:42017
Owner:Will C.Group:DoIT Help Desk
Created:2014-07-21 22:21 CDTUpdated:2019-01-27 15:04 CDT
Sites:DoIT Help Desk, DoIT Staff, DoIT Tech Store, UW Housing, WiscIT - Wisconsin IT Service Manager
Feedback:  3   0