WiscIT Powered by Cherwell Training Videos

This document serves as a master glossary of WiscIT Powered by Cherwell training videos. Any questions or feedback, please contact wiscit-feedback@doit.wisc.edu.

To access the Cherwell browser client, please click here. This will open the browser client in a brand new window.

To install the Cherwell desktop, or thick, client please click here. This will open in a new browser window.

Note: If you receive an error when attempting to view any of the videos below, it may be due to a compatibility issue with the video player and your browser/OS. If this occurs, we recommend attempting to view the videos using a different browser. You may also download the video files to view them using your preferred desktop video player using the links below:

DoIT / General: https://uwmadison.box.com/s/i3xcthdaryagvkf2aelp
HRS Service Center: https://uwmadison.box.com/s/fwqfuu18hsu356l8cef2

DoIT & General Cherwell Use Training Videos

General Introduction to WiscIT Powered By Cherwell (8 MB, 2:00)

General Introduction To Desktop (Thick) Client (12.5 MB, 2:49)

Interacting With Dashboards (14 MB, 2:37)

Creating and Working An Incident (25 MB, 6:00)

Working An Escalated Incident (15.3 MB, 3:34)

Assign An Incident To A Specific User (12 MB, 2:45)

Interacting With Searches (11.4 MB, 2:00)

Create and Complete A Simple Change Request (22 MB, 5:15)

Creating A Simple Custom Search (16 MB, 3:47)

Create A Simple Custom Widget (14 MB, 3:20)

HRS Service Center Training Videos

General Introduction (8 MB, 1:59)

Interacting With Dashboards (14 MB, 2:37)

Create and Work an Incident (26 MB, 6:09)

Create and Assign an Incident (27 MB, 6:03)

Work an Escalated Incident (17 MB, 3:05)

Interacting with Searches (11 MB, 1:59)

Searching For and Editing An Incident (20 MB, 3:21)