Office 365 (Outlook on the web) - Account Access Error

When you attempt to open another mailbox (user or service account), you may receive either of the following errors: receive a '404' error:

'404' error


The reason you are receiving this error is because you do not have the proper permissions to the account you are attempting to access.

You will need to contact the owner of the account and ask them to grant you full-mailbox permissions.

For user accounts, have them follow these steps: Office 365 - Manage Full Mailbox, Send As, and Send on Behalf of Permissions

For service accounts, contact the administrator/owner of the account and have them either grant you full-mailbox permissions or link your NetID to the service account.

'something went wrong' error

something went wrong error

The reason you are receiving this error is because the service account may have been just created/updated.

Please wait about 60 minutes and try accessing the account again. If you continue to have issues accessing the account, contact your domain administrator or the DoIT Help Desk.

See Also:

Keywords:microsoft office365 o365 service account access wisc account admin enable web login outlook web app error 404 failure netid credentials full mailbox permissions cant find page something went wrong   Doc ID:42191
Owner:Ara M.Group:Office 365
Created:2014-07-24 09:31 CDTUpdated:2015-11-17 12:04 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
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