This document outlines possible issues that could cause you to be unable to access the ELN or a specific notebook.
Here are some common issues people run into when sharing their notebooks and how to solve them.
Ensure that you (or your lab/group's PI) has signed up for an account with the ELN service (at https://eln.wisc.edu/contact/) and the account has been activated. Individuals will not be able to access the UW-Madison LabArchives service until this step has been completed. For more information about who is eligible for an account see https://eln.wisc.edu/about/transitioning-to-an-eln/.
If your lab/group has already completed step 1, contact the ELN service team using the service contact form at: https://eln.wisc.edu/contact/. Include a description of the problem, including any error messages you see. An ELN Service team member will respond to your
If the shared notebook is not in your Notebooks list, it was likely shared with an email that is not registered to your account. To see what email is connected to your account, go into your LabArchives account and click on the menu with your name displayed and choose User Properties.
Look at what email is listed for your account.