Office 365 (Outlook on the web) - Change default reply setting from "reply all" to "reply"

In the September 2015 update of "Outlook on the web" (formerly Outlook Web App - OWA) for Office 365, users have noticed that the default reply setting has changed from "reply" to "reply all". This could cause users to inadvertently reply to all users in an email thread when they intended to reply to the sender.

When viewing a message within your reading pane or separate window, you will see the following button:

reply all action

If you click on the button, the default action is to perform a "reply all".

To reply or forward the message, you must click on the down arrow next to this action and select the desired action.

reply actions

To change Outlook on the web's default setting back to "Reply":, click the Settings gear and then select "Options" in the menu:

  1. Click Settings gear icon Settings icon and then select "Options" from the drop-down menu.
  2. Expand the 'Mail' section.
  3. Expand the 'Automatic processing' section.
  4. Click Reply settings.

    reply settings option

  5. Select the "Reply" setting click Save.
  6. Return to your Outlook screen. The default action will now be Reply.

    reply action

Keywords:microsoft office365 o365 outlook on the web reply-to replyall reply-all forward settings options   Doc ID:43190
Owner:Ara M.Group:Office 365
Created:2014-08-26 09:36 CDTUpdated:2015-11-18 11:07 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
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