WiscIT Powered by Cherwell: Known Issues List

This document lists known issues and possible work arounds in WiscIT Powered by Cherwell.

Known Issues in Cherwell

Web Client: "A task was cancelled." error appears after leaving text editor open for 2 minutes

Web Client: Wrong requestor name selected after using "Find Related Item" button

Web Client: Responses to inbound emails not logging as journals

Web Client: Error when logging into Web Client via Safari on OSX or all browsers in iOS

Dashboard widgets: Date Range feature does not work

Web Client: Blank page after login

Viewing Multiple Incidents at the Same Time

Journals are difficult to read and there are a lot of entries

Web Client: Unable to print CIs, CRs, or tasks

Web Client: Reports don't print the correct incident

Web Client: Scrolling within a drop down menu closes

  • Issue: When you are in a drop down menu such as Sub Category and scroll down, when your mouse hits the bottom of the menu the drop down menu closes and the entire incident scrolls down.
  • Workaround:  This is primarily an issue on Macintosh systems, the work around is to slowly scroll or use down arrow keys on keyboard.