The Standard Operating Procedures for Workload Automation.
Standard Operating Procedures
Normal work hours are 7:00 a.m. to 3:30 pm, Monday through Friday. Any work requested outside of these hours will be completed on a “best effort” basis.
New — New requests will normally be completed within 3 to 5 business days unless they are rather large or contain difficult setups.
Additions — Additions to current schedules should be completed within 1 business day.
Same day requests — Same day requests for existing jobs or job streams must be submitted by 1:00 p.m. or it will NOT run that day. Any exceptions must be made by contacting a technician directly (voice mail requests cannot be guaranteed) with your request (608-263-2648 Sys Operations).
Please use our scheduling form or send us an email with your job request (firstname.lastname@example.org). Requests sent outside of these two methods will be completed on a “best effort” basis.