Voice/Telephone Services (Centrex) - Rates

A list of rates for landline telephone services including line rental, long distance, voice mail, installation, disconnection and moving lines. All monthly rates are prorated to the activation date.

Line Rental Rates (includes local and extended community calling)

 Basic analog line  $17.18/month
 ISDN point-to-point  $27.11/month
 ISDN multi-point  $30.31/month
 Secondary directory number  $1.20/month
 Automated Call Distribution (ACD) varies based on configuration

All ISDN and ACD systems are custom installations and require DoIT consultation. Please contact DoIT Voice Services.

Long Distance Rates

The following are average rates per minute.  The actual rate reported on any given call may be higher or lower because the phone companies charge on a tenth of a minute basis but report the time in whole minutes. For example, a one minute call could be anywhere from a few seconds up to 1 minute, 24 seconds long.  The cost on a domestic long distance one minute call could be as low as $0.01 or as high as $0.05.

International Long Distance rates vary widely from country to country.  Please see: Voice Services - International Call Rates

 Call Category Average Rate per Minute
 Domestic long distance  $0.037
 Incoming to a toll-free number  $0.042
 International long distance  $0.149
 Calling card $0.99

Voice Mail

A basic mailbox allows up to 600 messages for 60 days. Each message can be up to 5 minutes in length. A greeting can be up to 2 minutes in length. A transfer mailbox is used when you want one voice mailbox to take messages from more than one telephone number. A shared extension mailbox allows multiple users to have individual private mailboxes on one shared telephone number. Each shared mailed box can have up to 9 private mailboxes. Please contact Voice Services to learn more about voice mail special applications listed below.

 Voice Mailbox Type  Monthly Fee per mailbox  Installation Fee
 Basic mailbox  $5.50  $7.00
 Transfer mailbox  $0.00  $0.00
 Shared extension mailbox  $5.50  $7.00
 Announcement mailbox  $2.00  $7.00
 Forms mailbox call processor  $11.00  $7.00
 Call processor mailbox $14.00 $7.00
 Conditional transfer mailbox $2.00 $7.00

Installation, Moving and Disconnection Costs

Installation and Disconnection rates vary between rewired and non-rewired buildings. A rewired building will have jacks in a standard format such as 101-993 or 103-T003. If you are unsure if you have a rewired building, contact DoIT Voice Services.

Installing a new analog line

 One-Time Charge Rewired Building Non-rewired Building
 AT&T Service Order charge  $44.00 $44.00
 Each new line on request  $20.65 $20.65
 Trip Charge  $0.00 $85 + time ($25 per 15 minutes) & materials

Moving analog line within the same building

 One-Time Charge Rewired Building Non-rewired Building
 AT&T Service Order charge $0.00 $44.00
 Each new line on request $0.00 $20.65
 Trip Charge $0.00 $85 + time ($25 per 15 minutes) & materials

Moving analog line between buildings

 One-Time Charge Rewired Building Non-rewired Building
 AT&T Service Order charge $44.00 $44.00
 Each new line on request $20.65 $20.65
 Trip Charge $0.00 $85 + time ($25 per 15 minutes) & materials

Installing an extension of an existing analog line

 One-Time Charge Rewired Building Non-rewired Building
 AT&T Service Order charge $0.00 $44.00
 Each new line on request $0.00 $20.65
 Trip Charge $0.00 $85 + time ($25 per 15 minutes) & materials

Disconnecting an analog line

 One-Time Charge Rewired Building Non-rewired Building
 AT&T Service Order charge $0.00 $0.00
 Each new line on request $0.00 $0.00
 Trip Charge $0.00 $0.00

Disconnecting an extension of an analog line

 One-Time Charge Rewired Building Non-rewired Building
 AT&T Service Order charge $0.00 $44.00
 Each new line on request $0.00 $0.00
 Trip Charge $0.00 $85 + time ($25 per 15 minutes) & materials

Installing, moving or disconnecting an ISDN line

The cost for installing, moving or disconnecting an ISDN line varies depending on the configuration. Please contact Voice Services for a consultation. Non-rewired buildings will have an additional $85 trip charge plus time and materials.

See Also:




Keywords:telephone, centrex, rates, ISDN   Doc ID:44649
Owner:ELIZABETH C.Group:Voice Services
Created:2014-10-31 15:24 CDTUpdated:2014-11-03 14:44 CDT
Sites:Voice Services
Feedback:  1   0