DoIT Customer Contact Procedure:
Using the contact information (Contact Information) provided by the customer, the Division of Information Technology will notify the repair-service customer (Customer) when questions arise during a repair or when the repair is completed. This Customer is either the contact for personally-owned equipment or the departmental contact for University-owned equipment.
DoIT Customer Equipment Policy:
If, during the course of a repair (average 3-5 days), and upon completion of the repair, the Customer cannot be reached using the Contact Information, DoIT will mark the equipment status as "Waiting for Customer Reply" for a period of four (4) weeks. A DoIT employee will attempt to contact the Customer approximately twice during this period.
After four weeks, if Customer contact has not been successful, DoIT will mark the equipment status as "Abandoned" and the equipment will be physically moved to the shop's "Abandoned" shelf. DoIT will claim ownership of the equipment if after four (4) months the Customer cannot be contacted. DoIT, among other things, will have the right to use the equipment for spare parts or donate it to Surplus With a Purpose (SWAP).
Repair 30-day Shop Warranty:
Repair offers a 30-day service center warranty on all repairs that we complete. If at any time within 30 days of service your machine exhibits recurring or new issues, we encourage you to bring it to us for reevaluation. In the event that the issues are related to the previous service, we will cover the cost of labor and any part(s) we previously replaced. If parts are required that are not directly related to the previous repair, we will provide an estimate for the repair.
DoIT Password Reset Policy
I understand that by signing this form, the username and/or password will be reset on this machine unless I remove the password for an administrator account on this machine. I also understand that I should make sure to set a password again after I receive the machine back to ensure that my machine remains secure. If the password is changed by a repair technician or service desk agent it will be changed to "password"
DoIT Time & Materials Policy
I understand that all non-warranty hardware and all departmental software services incur a minimum $80 fee unless stated otherwise at the time of check-in. This fee applies even if the customer declines repair after initial diagnosis by a technician.