Learn@UW - Copy Course Components Troubleshooting

This document describes a procedure that should be followed to resolve the situation where copying course components from another course (using Copy Course Components) didn't successfully complete.

While copying course components from another course usually succeeds, occasionally problems arise. You can use the information provided by the system to help troubleshoot. 

Step 1: Identify the source of the problem.
  • If you copy selected components, the Copy Summary screen will indicate which items copied successfully and where the process failed.
  • If you copy all components, the Copy Course Components History screen will provide a detailed log of the tools and items that were copied, including any errors.
Step 2: Address the underlying error. Most errors occur when attempting to copy course files. The following document explains how to identify and correct such issues:

Learn@UW - Problem Copying, Exporting, or Importing Course Files

If there are errors that you cannot correct based on information in the error message, please contact the DoIT Help Desk at (608) 264-4357 or by email at help@doit.wisc.edu.

Step 3: Before attempting to copy components again, choose one of the following options to avoid duplicating components in the target course.
  • Delete EVERYTHING from the target course that was copied in the original attempt(s) and begin with a fresh copy.
  • Delete from the target course only the components that failed to copy originally. Copy only those select components in the next attempt. 
If the process still fails, contact the DoIT Help Desk at (608) 264-4357 or by email at help@doit.wisc.edu. Please be ready to provide the ou numbers of the source course (the course the components are copied from) and the target course (the course the components are copied to), the components to be copied, and the relevant success or error messages.

See Also:




Keywords:brightspace learn@uw learnuw d2l desire2learn copy course component troubleshoot problematic file   Doc ID:4502
Owner:Joan W.Group:Learn@UW Utility
Created:2006-02-14 19:00 CDTUpdated:2016-05-24 14:31 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Learn@UW Madison, Learn@UW Utility
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