UW-Madison Google Apps - Known Issues

The following document outlines known issues with UW-Madison Google Apps.

Account Activation / NetID changes

  • Students with FERPA enabled will need to go through a few extra steps in order to activate UW-Madison Google Apps.
  • Until recently, individuals who went through the NetID change process needed to manually request that their NetID be changed for UW-Madison Google Apps. Due to this issue, individuals were not able to access content shared with their new NetID until it was manually updated in UW-Madison Google Apps. Although UW-Madison Google Apps is not incorporated into the NetID change process, individuals who had a NetID change prior to April 2015 may still need to have their NetID -- and name, if applicable -- updated in UW-Madison Google Apps. The Help Desk can send these requests to the UW-Madison Google Apps team. More information about how to request NetID changes and Google Apps is available here.
  • Office 365 service accounts cannot check whether Google Apps is enabled via the Wisc Account Administration site. If an individual is unsure whether Google Apps is enabled for their account, they should contact their domain administrator to find out.


  • When attempting to access UW-Madison Google Apps with a WiscMail Plus account or Office 365 service account, you will need to log in with your NetID and password, then select the account from the linked account login menu. However, if you have already logged in to UW-Madison Google Apps with your @wisc.edu account, you will not be stopped at the linked account login menu and you will be logged directly into your @wisc.edu account. This issue is caused by a cookie that Google stores in your web browser, which prevents UW-Madison Google Apps from stopping you at the linked account login page. There are several workarounds:
  • Attempting to log in to UW-Madison Google Apps via Google's commercial login page (e.g., https://www.google.com/drive/) with your firstname.lastname@wisc.edu address or your NetID will result in an error.
    • To use a commercial login page, you will need to enter your netid@wisc.edu address, then click Continue. Do not enter your NetID and password on this screen. You will be redirected to the NetID login page. For more information about using Google's commercial login page, click here.
  • Office 365 service accounts should log in to UW-Madison Google Apps by following the instructions here.


  • If you attempt to access a file that is shared with your UW-Madison Google Apps account or "People at UW-Madison Google Apps" while you are logged in with a personal Google account, you will receive an error. To avoid this issue, make sure to log out of your personal Google account(s) before trying to access a file shared with your UW-Madison Google Apps account.
  • It is not possible to grant "Is owner" permissions to an account outside of UW-Madison Google Apps. If you attempt to hit "Save" after selecting this option, you will receive the following error: "Error Sorry, cannot transfer ownership to jenny.rado@gmail.com. Ownership can only be transferred to another user in the same domain as the current owner."
  • When granting "Can edit" permissions to a Google Site, the "UW-Madison Google Apps" and "People at UW-Madison Google Apps with a link" options only work if the individual you are sharing with is in the same domain. For example, if you are logged in with bbadger@wisc.edu, you would be unable to gran "Can edit" permissions to bbadger@doit.wisc.edu

Google Groups

  • It is possible to create a Google Group while logged in with UW-Madison Google Groups that is not covered by the Google Apps for Education terms of service by going to http://groups.google.com. This will create a group in @googlegroups.com. Groups in @googlegroups.com are covered by Google's commercial terms of service. To create a Google Group that is covered by the Google Apps for Education terms of service, create the Google Group via the Wisc Account Administration site. Groups covered by Google Apps for Education terms of service will end in @g-groups.wisc.edu.
  • If you attempt to add someone to a Google Group who has never signed in to UW-Madison Google Apps, you will receive an error message. Workaround: contact the individual and ask them to login to UW-Madison Google Apps so that you can add them to the group
  • Office 365 service accounts that are Google Apps enabled cannot create Google Groups using the Wisc Account Administration site. This capability may be added in the future.

Mobile Devices

  • Individuals who want configure an Android device with an OS version earlier than 5.0 (Lollipop) for UW-Madison Google Apps will need to complete a few extra steps during setup. Click here for instructions.

Domain Administration

  • WiscMail Plus / Office 365 domains that are not yet enabled for Google Apps cannot be enabled at this time. For more information, see: Document 28140 is unavailable at this time.

ChromeOS/Chromebook compatibility with WiscVPN

  • ChromeOS/Chromebook VPN connectivity only supports dynamic IP addresses; it DOES NOT support static IP addresses. For details about WiscVPN on ChromeOS/Chromebooks: WiscVPN service on Chromebooks

See Also:

Keywords:university of wisconsin madison google apps accounts known issues problems bugs applications education chromeos chromebook vpn wiscvpn   Doc ID:45054
Owner:Christina G.Group:Google Apps
Created:2014-11-17 16:45 CDTUpdated:2016-05-09 15:09 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Google Apps, Wisc Account Admin
Feedback:  1   2