Office 365 (Outlook 2016 for Windows/MacOS) - Sent or Deleted item is not saved within the sent/deleted items folder of the account actioned from

When you send or delete a message on behalf of another account via Outlook 2016 for Windows/MacOS, the message is placed in the "Sent Items/Sent" or "Deleted Items/Trash" folder of your own account and not in the mailbox you are sending/deleting from.

Recommended workaround(s):

  •  Outlook on the web

      1. Log into Outlook on the web.
      2. Open another mailbox. Open the mailbox which you want to send/delete the mail from.
      3. Send/delete a message as desired.

      If you sent a message, it will be saved in the "Sent Items" folder of the account you are in. If you deleted a message, it will be moved to the "Deleted Items" folder of the account you are in.


  •  Outlook 2016 for Windows

    • Option 1 (recommended): Create/Modify Registry object for "Sent/Deleted Items"

      Important: Follow the steps in this section carefully. Windows Administrative privileges is required. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

      1. Click Start, click Run, type regedit, and then click OK.
      2. Locate and then click the following registry subkey:

        HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences

        Note:The x.0 placeholder represents your version of Office (16.0 = Office 2016, 15.0 = Office 2013).

      3. If DelegateSentItemsStyle entry exists, right-click on it and click Modify. Otherwise, on the Edit menu, point to New, and then click DWORD Value and type DelegateSentItemsStyle, and then press Enter.
      4. Right-click DelegateSentItemsStyle, and then click Modify.
      5. In the Value data box, type 1, and then click OK.
      6. Locate and then click the following registry subkey:

        HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\General. Important: If the 'General' folder does not exist, you will need to create it.

        Note:The x.0 placeholder represents your version of Office (16.0 = Office 2016, 15.0 = Office 2013).

      7. If DelegateWastebasketStyle entry exists, right-click on it and click Modify. Otherwise, on the Edit menu, point to New, and then click DWORD Value, and type DelegateWastebasketStyle , and then press Enter.
      8. Right-click DelegateWastebasketStyle, and then click Modify.
      9. In the Value data box, type 4, and then click OK.
      10. Exit Registry Editor.
      11. Restart Outlook

      Now, when you send/delete a message where the "From" address is the account you have permissions to send/delete from, the message will be placed in the account you took action from.

      Option 2: Use 'Clear AutoMapping' feature

      The Clear AutoMapping feature allows a domain administrator to remove all accounts that are within the AutoMapping listing of another account. This listing is used by Outlook 2016 when a profile is loaded. View the AutoMapping document for further details.

      1. Follow steps in AutoMapping document to clear this setting.
      2. Configure the service account using the credentials of the service account within Outlook - use the 'Add your account to an existing profile' instructions.

      Now, when you send/delete a message where the "From" address is the account you have permissions to send/delete from, the message will be placed in the account you took action from.


  •  Outlook 2016 for MacOS

    • Option 1 (recommended): Modify account setting for "Sent Items"

      Please contact the DoIT Help Desk and provide them with the email address of the service account.

      Option 2: Use 'Clear AutoMapping' feature

      The Clear AutoMapping feature allows a domain administrator to remove all accounts that are within the AutoMapping listing of another account. This listing is used by Outlook 2016 when a profile is loaded. View the AutoMapping document for further details.

      1. Follow steps in AutoMapping document to clear this setting.
      2. Configure the service account using the credentials of the service account within Outlook - use the 'Add your account to an existing profile' instructions.

      Now, when you send/delete a message where the "From" address is the account you have permissions to send/delete from, the message will be placed in the account you took action from.




Keywords:microsoft office365 o365 send as send on behalf of sent items folder email sent messages deleted items mail calendar event meeting appointment service account netid windows mac os macos outlook 2016 registry   Doc ID:45343
Owner:Ara M.Group:Office 365
Created:2014-12-01 10:52 CDTUpdated:2018-06-06 11:37 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
Feedback:  9   13