EPD - eHelp - Technologies - Blackboard Collaborate - Connect to Teleconference

During a Blackboard Collaborate web-conference, an audio bridge must be manually connected to enable both VoIP and dial-in audio users to hear eachother and to enable their audio to be included in the recording.


Given the two options for audio in a Blackboard Collaborate web conferencing session, some users may be dialed-in through the companion teleconference, and other users might be using the built-in VoIP audio from their computer mic and speakers. In order for these two sets of users to hear each other, AND in order for all conversations to be recorded during a session (see Document 44799 is unavailable at this time. ), a session Moderator (any one with Moderator privileges) must connect the teleconference audio bridge. The instructions below explain how to accomplish this. We recommend connecting the teleconference audio bridge about 5-10 minutes before the session starts. This gives everyone an opportunity to test their audio and talk before the session starts.


1. To connect to the Teleconference audio bridge in Blackboard Collaborate, first click on the drop-down menu button on the upper-right corner of the "Audio & Video" window. Then select the "Connect Session to Teleconference" option. The Blackboard Collaborate dialing into the companion teleconference should be heard. To complete the connection process, look for the on-screen prompt and click Confirm to finish the connect process. Remember: Only session Moderators have this ability.

2. If there is a successful connection, there should be a new user titled "Teleconference" with a tiny blue icon in the Participants list. This is the visual confirmation that the room is successfully connected to the companion teleconference.

3. To disconnect the teleconference audio bridge, use the same drop-down menu and select Disconnect Session From Teleconference. The "Teleconference" participant will disappear from the Participants list, and the audio bridge will be successfully disconnected.

Keywords:EPD technology eHelp   Doc ID:45430
Owner:Leah N.Group:Engineering Professional Development - Department Resources
Created:2014-12-04 13:27 CDTUpdated:2014-12-30 11:19 CDT
Sites:College of Engineering - Online Learning Resources, Engineering Professional Development - Department Resources
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