EPD - eHelp - Technologies - Blackboard Collaborate - Known Issue - Mobile & Presentation
Mobile devices do not have access to the Page Explorer tool.
Problem: Blackboard Collaborate users on mobile devices (iOS or Android) CANNOT view PowerPoint slides uploaded to Whiteboard page groups.
Reason: Mobile device users do not have access to page explorer, and Whiteboard page group is part of the page explorer.
What to do for Mobile Device Users
If doing group presentation in a Blackboard Collaborate web conference, it is highly recommended that the slides are uploaded in succession into the "Main Room", and not to use the Whiteboard Page Groups feature. By default, "Load Content" will upload slides into the Main Room within the Page Explorer. This allows all users, regardless of device, to view slides. Also remember that mobile device users cannot upload slides either, regardless of role. Mobile device users can only view slides displayed in the main room.