Office 365 - Known Issues with OneDrive
The following document outlines known issues with OneDrive in UW-Madison's implementation of Office 365.
Limitations of OneDrive
Maximum file size for OneDrive is 10 GB. If your file size exceeds 10 GB, you may see one of the following errors:
- "This file is too big to upload"
- "Reduce the size of this file to upload it to…"
Certain characters are not allowed in file or folder names. These characters include: / \ < > : * " ? |
Files or folders in OneDrive cannot begin or end with a space, end with a period, or begin with two periods
Files in OneDrive cannot include any of the following character strings: AUX, PRN, NUL, CON, COM0, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT0, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, LPT9
For OneDrive desktop, the path of the file, including the file name, must be less than 255 characters.
Example file path: C:\Users\
OneDrive cannot be accessed via Outlook on the web 'Light' - a work around is to install and use the desktop version of OneDrive.
Due to our login implementation for Office 365, you cannot map a network drive to a OneDrive location. As a workaround, please install the OneDrive desktop client.
- External users will not be able access a OneDrive folder or file shared with them
If you share a folder or file from your OneDrive with an external user, the user will get a mail notification. When the user clicks on the link in the email message to access the folder or file, he or she will see a dialog box with an "access denied" message. This dialog box will block the external user from accessing the contents of the folder or file.
- The "Get Link" option is not available when attempting to share a file or folder in OneDrive.
Troubleshooting syncing problems with OneDrive desktop
Select your operating system below for tips on how to troubleshoot syncing problems in OneDrive desktop: