Office 365 - Known Issues with OneDrive

The following document outlines known issues with OneDrive in UW-Madison's implementation of Office 365.

Limitations of OneDrive

  • Maximum file size for OneDrive is 10 GB. If your file size exceeds 10 GB, you may see one of the following errors:

    • "This file is too big to upload"
    • "Reduce the size of this file to upload it to…"
  • Certain characters are not allowed in file or folder names. These characters include: / \ < > : * " ? |

  • Files or folders in OneDrive cannot begin or end with a space, end with a period, or begin with two periods

  • Files in OneDrive cannot include any of the following character strings: AUX, PRN, NUL, CON, COM0, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT0, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, LPT9

  • For OneDrive desktop, the path of the file, including the file name, must be less than 255 characters.

    Example file path: C:\Users\\Pictures\Saved\2014\January\Holiday\NewYears\Family

  • OneDrive cannot be accessed via Outlook on the web 'Light' - a work around is to install and use the desktop version of OneDrive.

  • Due to our login implementation for Office 365, you cannot map a network drive to a OneDrive location. As a workaround, please install the OneDrive desktop client.

Known Issues

  • External users will not be able access a OneDrive folder or file shared with them

    If you share a folder or file from your OneDrive with an external user, the user will get a mail notification. When the user clicks on the link in the email message to access the folder or file, he or she will see a dialog box with an "access denied" message. This dialog box will block the external user from accessing the contents of the folder or file.

  • The "Get Link" option is not available when attempting to share a file or folder in OneDrive.

Troubleshooting syncing problems with OneDrive desktop

Select your operating system below for tips on how to troubleshoot syncing problems in OneDrive desktop:

See Also:

Keywords:microsoft office365 o365 onedrive skydrive sharepoint files uploading uploaded storage desktop syncing synced problems bugs errors messages this is too big to upload reduce the size of it 10 GB maximum limitations limits invalid characters folder names path length external users windows 8.1 7 10 mac vista   Doc ID:45862
Owner:Ara M.Group:Office 365
Created:2014-12-30 12:30 CDTUpdated:2017-06-08 13:22 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
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