Software Support Tools

This document is an overview of software support utilities used by the Service Desk and Software Support groups.

Unsupported Software

The tools in this document are not developed or supported by DoIT. The University of Wisconsin is not liable for any loss of data resulting from use of these tools. Please make sure that your data is backed up. If you are having a computer problem that you are unable to resolve, Get Help from DoIT.

Virus Protection

The UW-Madison licensed Symantec Endpoint Protection can be downloaded for use on personal computers through the Campus Software Library. Downloads for IT administrative staff are available at https://software.wisc.edu/cgi-bin/security/itadmin.cgi. SEP offers active threat protection as well as a full virus scan.

Antivirus Removal

Symantec CleanwipeThis utility will completely remove all Symantec antivirus products for Windows.Download
Symantec Uninstaller (Mac)This utility will completely remove Symantec Endpoint Protection for Mac.Download
McAfee Consumer Product RemovalThis tool completely removes McAfee antivirus products for Windows.Download
AVG Remover ToolThis tool completely removes AVG Antivirus for Windows.Download

Malware Removal (Windows)

RKillRkill is a small, freeware and portable tool designed to terminate active malware processes allowing you to use the removal tools listed below. During virus removal, run RKill after each boot.Download
Junkware Removal ToolJunkware Removal Tool is a security utility that searches for and removes common adware, toolbars, and potentially unwanted programs (PUPs) from your computer. A common tactics among freeware publishers is to offer their products for free, but bundle them with PUPs in order to earn revenue. This tool will help you remove these types of programs.Download
ADW CleanerLike JRT, AdwCleaner is a program that searches for and deletes Adware, Toolbars, Potentially Unwanted Programs (PUP) from your computer. AdwCleaner also removes browser hijacking settings and extensions, and allows you to view results and choose which files to remove.Download
SUPERAntiSpywareSUPERAntiSpyware is an application which can detect and remove spyware, adware, trojan horses, rogue security software, computer worms, rootkits, parasites and other potentially harmful software applications.Download
TDSSKillerA rootkit for Windows systems is a program that penetrates into the system and intercepts the system functions (Windows API). It can effectively hide its presence by intercepting and modifying low-level API functions. Moreover it can hide the presence of particular processes, folders, files and registry keys. Some rootkits install its own drivers and services in the system (they also remain invisible). TDSSKiller, developed by Kaspersky lab, is designed to identify and remove rootkits.Download
MalwarebytesMBAM is primarily a scanner that scans and removes malicious software, including rogue security software, adware, and spyware. MBAM scans in batch mode, rather than scanning all files opened, reducing interference if another on-demand anti-malware software is also running on the computer. MBAM is available in both a free and a paid version. The free version can be manually run by the user when desired, whereas the paid version can perform scheduled scans, automatically scan files when opened, block IP addresses of malicious web sites, and scan only those services, programs and device drivers that are currently in use.Download

Malware Removal (Mac)

Malwarebytes for MacMalwarebytes for Mac (previously known as AdwareMedic) is a quick scan utility that finds and removes known adware from Macs.Download
BitdefenderBitdefender Adware Removal Tool finds and removes Mac malware including Genieo. Bitfender also offers a full antivirus program for Mac and PC.Download

Cleanup Tools (Windows)

Revo UninstallerRevo Uninstaller is made to uninstall software that you are unable to uninstall from "Add or Remove Programs" Control Panel applet. Revo also scans your machine to remove leftover files and registry keys after the program has been removed.Download
CCleanerCCleaner, developed by Piriform, is a utility program used to clean potentially unwanted files (including temporary internet files, where malicious programs and code tend to reside) and invalid Windows Registry entries from a computer.Download
Belarc AdvisorThe Belarc Advisor builds a detailed profile of your installed software and hardware, product license keys, network inventory, missing Microsoft hotfixes, anti-virus status, security benchmarks, and displays the results in your Web browser. All of your PC profile information is kept private on your PC and is not sent to any web server. Download
NetSH ScriptThe NetSH script resets the Windows Firewall, TCP/IP stack, and Winsock catalog. Run this script if you are unable to reach the internet while connected to WiFi, and have already uninstalled and reinstalled the network adapter.Download
Office UninstallerUse this tool to uninstall Office 2013, Office 2016, or Office 365 when it will not uninstall from the control panel.Download
Never10Never10 is a piece of software that will disable prompts to update to windows 10 if you are running an earlier windows operating systems. (You can safely ignore any warnings from symantec that are caused by this tool, its author is trusted. See grc.com for more information.)Download

Cleanup Tools (Mac)

Disk UtilityDisk Utility is an Apple Mac OS X operating system utility for performing disk and disk volume-related tasks. It is built into OS X, so no installation is required. Disk utility is capable of mounting disk volumes, verifying and repairing disk integrity, verifying and repairing disk permissions, erasing, formatting and cloning disks, editing partition tables, and checking S.M.A.R.T. status.Built in to OS X
TechtoolTechtool Pro provides tools for maintaining and troubleshooting your Mac, including drive monitoring and repair, RAM testing, troubleshooting and data protection.OS X Netboot
DiskWarriorDiskWarrior resolves existing disk damage by rebuilding your disk directory using data recovered from the original directory, thereby recovering files and folders that you thought were lost. The directories DiskWarrior creates are also optimized for maximum directory performance.OS X Netboot
CCleanerCCleaner, developed by Piriform, is a utility program used to clean potentially unwanted files (including temporary internet files, where malicious programs and code tend to reside) from a computer. A public version 1.01 for OS X has been released along with a commercial Network Edition.Download
AppCleanerAppCleaner is a small application which allows you to thoroughly uninstall unwanted apps. Installing an application distributes many files throughout your System using space of your Hard Drive unnecessarily.AppCleaner finds all these small files and safely deletes them.Download
OS X Browser ResetThis script clears all browser data, extensions, and preferences from Safari, Firefox, and Chrome for OS X.Download



Keywords:virus removal utilities windows utility win8 troubleshoot malware pest parted magic malwarebytes adware remove   Doc ID:45929
Owner:Karl W.Group:DoIT Tech Store
Created:2015-01-05 10:53 CDTUpdated:2016-04-26 16:17 CDT
Sites:DoIT Help Desk, DoIT Service Desk, DoIT Tech Store
Feedback:  2   0