Office 365 - Mobile device Known Issues

The issues listed below apply to mobile devices. If the issue only affects certain device(s), affected device(s) will be listed in the issue description.

  • Some calendar-related actions are possible to perform using a mobile device, but can cause issues.

  • Current issues with Microsoft Exchange ActiveSync and third-party devices

  • Samsung devices running an Android OS will show duplicate calendar events.

    • This is due to an issue with the way Samsung implemented its calendar application. More information can be found here.
    • One possible workaround is to subscribe in Google Calendar to your Office 365 calendar via ShareURL.
  • On the Outlook for iOS or Android application configured with Exchange ActiveSync protocol, drafts will not sync.

    • The "Drafts" folder on your Outlook for iOS or Android application will not sync with the "Drafts" folder on Microsoft's server and vice versa.
    • Drafts saved using your Outlook for iOS or Android application can only be access using the application on your device.
    • Drafts saved using Outlook on the web or a desktop client can be accessed using any client except your Outlook for iOS or Android application on your device.
  • The OWA app for Android and iOS does not work with UW-Madison's implementation of Office 365

    • The OWA app for Android and iOS is not compatible with the type of authentication (Shibbotleth) used by UW-Madison.
    • Instead of using this app, Android and iOS users should configure their device's native email/calendar client. Instructions are available here.
  • When you add an Exchange account using ActiveSync on an Android phone, some phones will begin forwarding a copy of every SMS message (e.g., text message) that the phone receives to your email account. This feature will vary from phone to phone.

    • Use this link to control this setting.
  • The Outlook apps for iOS and Android have some inconsistencies depending on version.

    • When using Outlook for iOS on iOS 9.2.1 devices, you are not able to edit recurring events. These events must be edited in a desktop client or the web client. Single events can be edited successfully.
    • When using Outlook for Android on Android OS 5.5.1 devices, clicking on and copying links sent in email messages doesn't always allow for a new window to appear or for the link to be copied.
  • In Outlook for Android, when viewing the calendar, the only calendar that is selected is the primary calendar even though other additional calendars were selected previously.

See Also:

Keywords:microsoft office365 o365 known issues sync settings ios android windows phone samsung motorola lg nokia iphone ipod calendar events duplicate activesync exchane drafts owa app   Doc ID:46599
Owner:Ara M.Group:Office 365
Created:2015-01-29 17:10 CDTUpdated:2017-06-08 13:24 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
Feedback:  4   5