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This document explains how to correct Microsoft Office if it is not working or crashes frequently. These solutions apply to Office 2003, XP, and 2000.
SYMPTOMOne of the Microsoft Office programs (Word, Excel, PowerPoint, Access, Outlook, etc) is behaving oddly, or not working at all.
CAUSEA necessary office file may have been deleted, or a file used by the office application was corrupted during a program crash.
SOLUTIONIf the program can be opened, go to the Help menu and select Detect and Repair. Office will go through and attempt to find missing or corrupted files.
If the application will not start at all, or the procedure above does not work, try the following:
- Insert the MS Office Disc 1 CD-ROM into the CD-ROM drive
- If setup does not start automatically, run the Setup program. (My Computer > CD-ROM Drive Letter > Setup.exe)
- Select Repair when the Office Installer Screen appears.