This document details the steps needed to search for a legacy ticket (Infra Ticket) from WiscIT Powered by Cherwell.
Note: This will NOT generate results for Infra Requests.Once logged into WiscIT Powered by Cherwell, click on Searching menu
- Select Search Manager
- Change the Association to "Legacy Ticket"
- Select the search you would like to run
- You can copy any of these searches to your user folder and modify for your own use