D2L - Student cannot see a course in D2L (UW-Madison)


UW-Madison is adopting Canvas as the single, centrally supported learning management system, and discontinuing support for Desire2Learn (D2L) and Moodle. Access to D2L and Moodle will permanently end June 1, 2018. For information about retaining materials from D2L or Moodle, please refer to this document.

This document explains the circumstances under which a student may not be able to see a D2L course and their solutions.

All Campuses:
  • My Courses has not been expanded on the My Home Page. Use the  button to expand all courses.
  • Semester has not been expanded on the My Home page
  • The instructor may have chosen to hide the course from student view. Students must wait for the instructor to reveal course using start/end dates following the instructions in Limiting Student Access to a Course.
UW-Madison Only
  • Instructor has not activated course
  • Student has not registered for the course
    • The student must register for the course in My UW-Madison and wait 2 business days (up to 72 hours) to be added to their D2L course.
Other UW Campuses

An enrolled student experiencing this problem should contact the course instructor to verify that the course's start and end dates are not restricting access (unless this behavior is desired). If the class is available, the student should request that the instructor add them. If the instructor is not successful in adding the student, the student should report this to the Help Desk.

See Also:

Keywords:learn@uw learnuw d2l desire2learn access register registration active inactive activate start end date student participant view course not listed displayed courses classes not listed displayed missing can't find enrolled start end dates UW-Madison disappeared disappearing gone expand plus   Doc ID:4862
Owner:Learn@UW Madison .Group:Learn@UW Madison
Created:2006-07-26 19:00 CDTUpdated:2017-12-01 12:20 CDT
Sites:DoIT Help Desk, Learn@UW Madison, Learn@UW Utility
Feedback:  45   124