Departmental Support - Support Center

Support Center

Picture The Support Center is an important part of the self-service pilot and the best method to quickly access support resources. Information on the availability of the self-service pilot and instructions on how to access the IBM Endpoint Manager Support Center itself are available here: Departmental Support - Self-Service Pilot 

Resources Available

The Support Center provides a number of common resources. 

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Information displayed includes

  • Computer Information
    • Name
    • Host Name
    • Active User
    • Hardware Information
    • Network Information
    • Warranty Information
Links to common resources are also available via the support center:
  • Outages
    • Shared Drive Outages
    • UW-Madison Outages
    • UW-System Outages
  • Support Options
    • Remote Support
    • Chat Support
    • Email Support
      • Pressing the Email Support button will open your default mail client and pre-populate relevance computer information
    • Phone Support
  • View/Submit Incidents

Remote Support with EAST

Another useful feature of the Support Center is the ability to start remote support sessions with EAST. On the bottom of the main page of the support center are instructions and a link from which you can enter into the EAST Support Queue in our Bomgar Remote Support tool. You should not use this unless you are on the phone with a Help Desk agent.
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Need Help?

If you would like your department to be included in the Departmental Support Self-Service Pilot or if you encounter issues or have questions please contact the DoIT Help Desk. Let them know you're providing feedback or requesting assistance with the, "Departmental Support Self-Service Pilot".




Keywords:Support   Doc ID:49505
Owner:Chris P.Group:DoIT Departmental Support
Created:2015-03-24 20:01 CDTUpdated:2015-06-09 06:06 CDT
Sites:DoIT Departmental Support, DoIT Help Desk, Help Desk Level 2
Feedback:  0   0