Learn@UW - Troubleshooting Problems when Accessing Files from a Dropbox Folder

This document describes procedures for resolving problems that occur when attempting to access files from a Dropbox folder.

When attempting to access files from a Dropbox folder, the following problems may occur.
  • "Bad Request" when attempting to open file

  • Error when attempting to save file on your machine using "Save Target As"

  • "Internal Server Error" when attempting to delete file

  • Error when attempting to download selected files using "Download" button

  • File name changed in "Save" dialog when attempting to download a file using "Save Target As"

  • "Internal Server Error" when attempting to open a Dropbox folder

If you experience any of the above problems, first check for invalid characters in the file and folder names. Refer to Learn@UW - Special Characters in File and Folder Names.

If there are any invalid characters in Dropbox folder names, rename them so that the folder names are valid. If the folder names are valid or renaming them does not completely resolve the problem, proceed as follows according to your symptoms:

"Bad Request" when attempting to open file

  • If the file name contains invalid characters, select the file and download as a zip file to your machine. This usually works. Request that the student re-submit the file with a valid name.
  • If the file name is valid but still cannot be opened, select the file and try downloading as a zip file to your machine.
  • If the file cannot be downloaded, ask for assistance. If you are at UW-Madison, please contact the DoIT Help Desk. Otherwise, contact your campus help desk.

Error when attempting to save file on your machine using "Save Target As"

  • If the filename contains invalid characters, select the file and download as a zip file to your machine. This usually works. Request that the student re-submit the file with a valid name.
  • If the filename is valid but still cannot be saved, select the file and try downloading as a zip file to your machine.
  • If the file cannot be downloaded, ask for assistance. If you are at UW-Madison, please contact the DoIT Help Desk. Otherwise, contact your campus help desk.

"Internal Server Error" when attempting to delete file

  • If the filename contains invalid characters and you are not be able to delete the file yourself, ask for assistance. If you are at UW-Madison, please contact the DoIT Help Desk. Otherwise, contact your campus help desk.
  • If the filename is valid, try again to delete the file. If the problem persists, ask for assistance. If you are at UW-Madison, please contact the DoIT Help Desk. Otherwise, contact your campus help desk.

Error when attempting to download selected files using "Download" button

  • Try saving the files individually using "Save Target As".
  • If the file contains invalid characters, request that the student re-submit the file with a valid name.
  • If you still cannot obtain the file, ask for assistance. If you are at UW-Madison, please contact the DoIT Help Desk. Otherwise, contact your campus help desk.

File name changed in "Save" dialog when attempting to download a file using "Save Target As"

  • Select a valid file name and extension before saving.
  • If the filename contains invalid characters, request that the student re-submit the file with a valid name.

"Internal Server Error" when attempting to open a Dropbox folder

  • If this problem occurs, ask for assistance. If you are at UW-Madison, please contact the DoIT Help Desk. Otherwise, contact your campus help desk.




Keywords:brightspace learn@uw learnuw d2l desire2learn problem access file folder dropbox invalid character save download trouble shooting bad request internal server error   Doc ID:5013
Owner:Joan W.Group:Learn@UW Utility
Created:2006-09-28 19:00 CDTUpdated:2016-05-24 14:33 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Learn@UW Madison, Learn@UW Utility
Feedback:  3   9