WiscChat - Known Issues

Below is a list of feature requests and known issues with WiscChat.

All clients or multiple clients

The issues listed below apply to all or multiple chat clients.

  • An account's alternate addresses work as separate accounts in WiscChat.
    • Messages/requests delivered to one of these alternates will not be forwarded to the others.
  • Unable to connect using Pidgin.
    • Sometimes, when you are attempting to configure your account via Pidgin, it will not be able to connect. Resolve this issue by performing the following:
      1. Start Pidgin.
      2. Go to Accounts | YourAccount | Edit Account.
      3. Click on the "Advanced" tab.
      4. Within "Connect server", enter wiscmail.wisc.edu.
      5. Save and connect.
  • Not all Office 365 domains are enabled for WiscChat.

WiscChat Web Client

The issue(s) listed below apply to the WiscChat Web Client.

  • The WiscChat Web Client does not currently work with first.last name addresses.
    • If you wish to know more about first.last name addresses, please read up on them here.

Keywords:wiscchat chat error problem resolved client web client psi pidgin adium   Doc ID:50535
Owner:Ara M.Group:WiscChat
Created:2015-04-16 13:12 CDTUpdated:2016-05-18 08:35 CDT
Sites:DoIT Help Desk, Office 365, WiscChat
Feedback:  2   2