WiscIT - Quick Search Incident Areas

These are the fields searched in incidents (tickets) when the Quick Search in the upper right hand corner is used.

Incident ID
Status
Status Description
Category
Subcategory
Description
Impact
Urgency
Close Description
Incident Type
Customer Display Name
Notes
Short Description
Customer Display Preferred Name

Some Specifics forms may add additional fields to this list.



Keywords:fields, searched, Cherwell, upper, right, box, ticket, status, category, subcategory, description, impact, urgency, close, type, customer, display, name, notes, short, preferred, specifics   Doc ID:51053
Owner:Chris G.Group:WiscIT - Wisconsin IT Service Manager
Created:2015-05-04 11:55 CDTUpdated:2015-05-22 13:44 CDT
Sites:DoIT Help Desk, DoIT Tech Store, WiscIT - Wisconsin IT Service Manager
Feedback:  0   0