UC, Skype for Business 2015, Set up and troubleshoot Skype for Business video

On this page, you can learn how to set up and troubleshoot your computer's internal and external video devices using Skype for Business.


For the best results during a Skype for Business video call, set up and test your camera before you use it. You need a camera to make a video call or share your video in a meeting, but you don’t need one to receive a video call or see other people’s videos.

Set up Skype for Business video

  1. In the Skype for Business main window, go to Tools > Video Device settings. You’ll see what your camera sees in the window.

  2. If you have more than one camera and want to switch, select it from the drop-down list.

  3. For advanced settings like color balance, contrast, brightness, and black-and-white mode, click the Camera Settings button.

  4. Click OK when you’re done.

Troubleshooting Skype for Business video

If Skype for Business doesn’t detect a camera, you don’t see yourself, or if you see the message "We didn't detect a camera," then:

  • Make sure the camera is connected and follow the instructions that came with the device to install it.

  • Check to see if another program on your computer is using the camera. If so, close that program and try again.

  • If you have a built-in camera, but Skype for Business doesn’t detect it, check to make sure it’s not disabled on your computer. Contact your technical support for help, or go to Windows Device Manager to check the status of the camera. Here's how:

  • From the Start screen, type Device Manager. Select it from the Search programs and files list.

  • Under Imaging Devices, right click Integrated Camera and click Enable.

How do I know if I’m sharing video?

When you make a video call, Skype for Business automatically displays your video in the window. But when you join a Skype for Business meeting, you don’t automatically share video. You’ll need to point to the camera icon and click Start My Video.

Click the video icon to start your camera for a video chat.

Check the icons at the bottom of the window to see the status of your video:

When you're...

The icon looks like this:

Not displaying video, the camera icon is grayed out.

Click this to turn on your camera to show yourself during a meeting or video chat. This lighter blue indicates that the camera is not turned on.

Displaying your video, the camera icon lights up.

Click this to turn on your camera to show yourself during a meeting or video chat. This darker blue indicates that the camera is turned on.




Keywords:skype for business, video, phone, desk phone, soft phone, headset, usb, camera, device, sharing, error   Doc ID:51847
Owner:Lync M.Group:University of Illinois Technology Services
Created:2015-06-02 11:00 CDTUpdated:2016-01-26 17:53 CDT
Sites:DoIT Help Desk, University of Illinois Technology Services, Voice Services
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