KB User's Guide - Documents Tab - Sending Review Reminders
This document explains how to send Review Reminders to document owners.
Active documentation needs to be occasionally reviewed for continued validity. If a new product or service is rolled out, or a major operational change takes place, then several document owners may need to review and edit their documentation to keep it current. This function allows primary KB administrators to send review reminders to document owners. You must have KB Publish rights in order to send review reminders.
Navigation: KB Admin Tools > Documents Tab >Review Reminder link >Review Reminder Options screen
- Document age: Sends Review Reminder emails based on document age. This field defaults to Any Age and has a range of 1 week and older to 52 weeks and older.
- Document owner: Sends Review Reminder emails to a specific document owner selected from the dropdown list.
- Cc: Enter an email address, comma delimited email addresses and/ or group email list in this field. The address(es) in this field will be visible to the document owner.
- Bcc: Enter an email address, comma delimited email addresses and/ or group email list in this field. The address(es) in this field will NOT be visible to the document owner.
For example, if 20 weeks and older is selected from the drop down then a Review Reminder email will be sent to each document owner with a list of documents they own in that KB group that have not been reviewed in more than 20 weeks.
Enter the necessary criteria and click the Send Review Reminder button.
Review reminders are automatically sent to doc owners every 6 months.