KB User's Guide - Documents Tab - Sending Review Reminders
This document explains how to send Review Reminders to document owners.
Active documentation needs to be occasionally reviewed for continued validity. If a new product or service is rolled out, or a major operational change takes place, then several document owners may need to review and edit their documentation to keep it current. This function allows primary KB administrators to send review reminders to document owners. You must have KB Publish rights in order to send review reminders. You can send Review Reminders by any of the following fields:
- Document age: Sends Review Reminder emails based on document age. This field defaults to Any Age and has a range of 1 week and older to 52 weeks and older.
- Document owner: Sends Review Reminder emails to a specific document owner selected from the dropdown list.
For example, if 20 weeks and older is selected from the drop down then a Review Reminder email will be sent to each document owner with a list of documents they own in that KB group that have not been reviewed in more than 20 weeks.
To send a Review Reminder, click on the Documents tab and click the Review Reminder link in the left navigation bar. Enter the necessary criteria and click Send Review Reminder.
Review reminders are automatically sent to doc owners every 6 months.