Office 365 (Outlook for iOS) - Configuring the Outlook app

The Outlook app is the recommended way to use Office 365 on your iOS device. Unlike the native email and calendar clients on your device, the Outlook app is fully supported by Microsoft. This document will guide you through configuring the Outlook app on your iOS device.

Note: This document covers the Outlook app for iOS, not the OWA app for iOS. The OWA app will not work with UW-Madison's implementation of Office 365 due to authentication issues. Click here for more information about the OWA app for iOS.


Important: This application uses UW-Madison's NetID Login system to authenticate you into Office 365. This is similar to all other UW-Madison applications which use NetID Login to authenticate.

Download/Install Outlook

On your device, download/install from the App Store.

Configuring the Outlook app for first time users

  1. Once you have installed the Outlook app, open it.
  2. You will be brought to a welcome screen. Tap Get Started.
  3. On the 'Get Notified' screen, you have the option to turn on or off app notifications. This is up to your preference.
  4. On the 'Add Email Account' screen, enter the email address of the account you are configuring:
    • For NetID Account (e.g. bbadger@wisc.edu), enter:
      • netid@wisc.edu (bbadger@wisc.edu)
    • For Service Account (buckingham.badger@doit.wisc.edu) enter:
      • name_domain@wisc.edu (buckingham.badger_doit@wisc.edu)
        For multi-level domains, name@domain1.domain2.wisc.edu, use the following format: name_domain1.domain2@wisc.edu.
  5. Click Add Account.
  6. You will be redirected to the NetID login page. Enter the credentials of the account you are configuring. Note: If you are configuring a service account, a password is required. If you do not know the password of the service account you are configuring, contact your domain administrator.
  7. Your account will be added to the Outlook app.
  8. You will be prompted to add another account right away if you wish to do so. Tap Let's Do It! to configure another account, or tap Maybe Later to wait.


Adding Another Account

  1. Start the Outlook app.
  2. At the bottom of the screen, tap Settings.

    Tap Settings

  3. In the settings screen, tap Add Account from within "ACCOUNTS" section.
  4. Select the account type you want to add: Email or Storage.
  5. Go to step 3 within the Configuring the Outlook app for first time users section above to complete the configuration process.


Removing an account

  1. Start the Outlook app.
  2. Tap Settings at the bottom right of the screen.

    Tap Settings

  3. Tap the account you would like to remove/delete.
  4. A new window will appear. Tap Delete Account.
  5. A small menu will appear, tap Delete From This Device.
  6. Fully quit the application.

Other resources

See Also:




Keywords:microsoft office365 o365 configure configuration install installation service accounts add adding remove removing new user phone device cell email calendar contacts tasks mac appstore itunes mobile iphone ipad   Doc ID:53067
Owner:Ara M.Group:Office 365
Created:2015-06-23 10:41 CDTUpdated:2016-06-17 10:44 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365, UW Housing
Feedback:  6   15