Office 365 (Outlook 2016 for Windows) - Switch from offline to online mode

In Outlook, you have the flexibility to make Outlook work online or offline.

How do you know when you're working offline or online in Outlook? There are visual cues, starting with the status bar at the bottom of your Outlook window. If either of the following status indicators are shown, it means Outlook isn’t connected.

working offline status. or disconnected status

You can't send or receive email until you reconnect.

Status: Working Offline

Working offline usually is a choice. Returning to an online work mode is a simple process.

  • In Outlook, on the Send/Receive tab, choose Work Offline to reconnect.

    work offline button


  • If the background of the Work Offline button is shaded (as shown in the image above), you're not connected. But if the background is clear, you are connected.
  • If you don’t see the Work Offline button and your email account is a Microsoft Exchange Server account, Cached Exchange Mode might be turned off. Follow the steps in Turn on Cached Exchange Mode to change that setting.

Status: Disconnected

There can be different reasons why you're disconnected from Outlook. What follows are just a few examples of some of the possible reasons.

  • If your Internet connection is working, there might be a problem with the mail server.
  • If you can log onto your account via Outlook on the web, check to see whether you can receive and send email that way. If email isn’t working on the website, call the help desk for further assistance.
  • If you can send and receive mail on the website, then your mail server is fine. But your computer might need updates or there might be a problem with your account settings. Contact the help desk for further assistance.

Here are some suggested ways to reconnect to Outlook.

Reset the Work Offline status
  • On the Send/Receive tab, choose Work Offline, and check your status bar. If the status shows Working Offline, repeat the action until the status changes to connected.
Check for updates Create a new profile

To eliminate the possibility that there's a fault in your current Outlook profile, create a new profile: Windows | Mac. If you open Outlook using the new profile and it’s still disconnected, try removing your account and then adding it back again.

  1. In the Folder pane, right-click your account name, and then choose Remove name of account.
  2. Follow the steps in adding the account again to proceed.

Keywords:microsoft office o365 web client mail outlook working offline remain online switch connected disconnected   Doc ID:53332
Owner:Ara M.Group:Office 365
Created:2015-06-26 09:54 CDTUpdated:2017-06-08 13:23 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
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