ECMS - Known Issues with v7 Upgrade

This document explains knowns issues the ECM/Imaging team is tracking specific to the v7 upgrade.

This document explains knowns issues the ECM/Imaging team is tracking specific to the v7 upgrade. More general issues are documented on another Known Issues KB

Perceptive Content v7 Known Issues

First page in document displays very small

In version 7.1 build 421, when opening documents from the batch grid, some users are seeing the document displayed significantly smaller than normal, and not with the typical display properties associated with fit window, fit height, or fit width. Subsequent pages in the document appear to default to the viewer options set in File > Options > General > Default size.

Status: Open ticket with Lexmark.

Work-around / Solutions: Work-around identified, KB updated with new information.

This KB document has information provided by Lexmark.

Batches disappearing

With patchcode detection enabled in version 7.1 of client (and not enabled in VRS as best practices dictate) and DUPLEX scanning, there appears to be an issue with blank page detection and patchcode detection not working well together. With blank page deletion and patch code detection turned on in the scanner profile for a duplex profile, everything after the first patch code appears to be deleted (the capture appears to identify the pages after the patch code (separate capture dialog boxes for each batch), but only the first batch makes it into the batch grid.

  • If you turn off blank page deletion, patchcode detection works and separate batches are created functions with patchcode detection turned off.
  • If you turn off patchcode detection, or do not insert them to create separate batches, blank page detection works.

Status: Open ticket with Lexmark. Lexmark had thought this issue addressed in build 421.

This KB document will have more information when it is provided by Lexmark.

Some Dropdown Selection Lists Disordered

In version 7.1 build 421 under Settings > Options > Toolbar > Default > Default actions, the dropdown selection lists for Applications and Workflow are disordered, and not what were set in the 6.7 client.

Other selection lists may also be disordered, e.g., when creating a Capture Profile for ImageNow Printer, the dropdown list of available Application Plans is not ordered alphabetically.

Status: Open ticket with Lexmark.

This KB document will have more information when it is provided by Lexmark.

Issues installing more than one ImageNow Printer on a single workstation

Lexmark provides instructions for installing multiple image now printers:

ImageNow: How to install multiple ImageNow Printers in the Perceptive Content Client

A file needed to install a second image now printer on a single workstation "SetupImageNowPrinter.exe" is not installed with the ImageNow client ver 7.1 build 378.

For folks just needing a standalone way to convert documents to pdf, they may also try installing the ver 6.7 image now printer and using that.

The needed file to complete the instruction in the referenced KB is available for download at the linked KB above.

Multi-Page TIFF

The issue is undesirable, very large multi-page TIFFs when doing color scanning. The work around was change licenses, which causes a loss in VRS/re-scan capabilities, or go to black & white, which allowed VRS but of course lost color or grayscale. This is a known issue.

Work-around / Solutions: Lexmark has released a new client build which fixes this issue.

This KB document has relevant information.

Client Toolbar Configuration

When configuring the Perceptive Content client

Toolbars Options -> Toolbar -> Defaults -> Default actions: -> Workflow:

the dropdown displayed where (Remember Last) appears by default does not display Workflows by name, but by Process.

VRS Rescanning / Batch / QA Error "G42 DocType Not Found"

Seeing G42 errors since last Friday morning especially when it comes to rescans.

Work-around / Solutions: UW-Milwaukee did uncover a loophole with the rescan that still allows views of the rescanned documents. We continue to investigate. Below are the steps UW-Milwaukee took:

  1. Scanned the docs
  2. Opened the batch in Perceptive Content
  3. Clicked rescan and selected the profile
  4. Scanner ran the docs through again and sent back the G42 error
  5. Closed the Viewer window and returned to the batches
  6. Opened the batch again
  7. The rescanned document was visible with no error

Client Stability and ImageNow Printer

We know that some have experienced issues with client installs and ImageNow Printer installs. Besides the main Client installation guide on our Knowledge Base landing page, This KB document provides guidance on various installation scenarios that have proven effective in establishing a working client and/or ImageNow Printer.

WebNow Behavior

WebNow appears to be behaving differently in Google Chrome and perhaps InternetExplorer when a WebNow browser tab is closed. UW-Milwaukee noticed it yesterday, and a WISDM user noticed it this morning. Both Dave and Craig have been able to replicate the issue. There do not appear to be any KB’s with Lexmark to identify this as a known issue.

When a user opens an invoice through WISDM a new tab is executed for WebNow to display the invoice. If using Chrome, and you close the tab and then go back to WISDM and open another invoice, or even the same invoice, you get a new tab executing with a WebNow login window where the username and password are greyed out. You can get the issue to manifest in IE when you close the tab and then go back to WISDM and open another invoice, or even the same invoice, you get a new tab executing on a blank window.

The ECM/Imaging team had a ticket with a WISDM user that was having the issue with grayed out logins, Had her try and reproduce the error after David Turner indicated that it might be taken care of. She was unable to duplicate the error in IE 10.

David is hesitant to call this fixed across all supported browsers, but we'd call this an initial indication that the issue may be addressed for IE 10.

Keywords:Imaging Imaging System WebNow ImageNow perceptive content ecm ecms enterprise content management imaging imagenow perceptive v7 known issues small first page batches disappearing selection lists disordered installation printer multi-page tiff vrs rescanning qa error g42 stability webnow login screen   Doc ID:54275
Owner:Guy S.Group:ECMS
Created:2015-07-23 10:33 CSTUpdated:2017-03-06 08:02 CST
Sites:DoIT Help Desk, ECMS
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