WiscIT - Assign an Incident to the DoIT Help Desk

If you need to assign an incident to the DoIT Help Desk, following the link on the left side of the incident screen will get it to the proper team within the Help Desk

Assigning an incident to the DoIT Help Desk is now a quick and easy process. * A note is required, this information will help the Help Desk properly handle the incident. If you don't provide a comment, you will get a warning message that a note is required and another opportunity to add a note.