WiscIT - Release Notes - 2015-07-03

On Friday, July 3rd the WiscIT Team rolled out a number of fixes and enhancements detailed below.

General Incident Updates

  • Emails sent to customer at creation and resolution updated for Accessibility
  • Launched Customer Survey for UWSC incidents
  • Setup UWSC Email addresses within WiscIT
  • Resolved issue with customer data refreshing nightly
  • Web Accessibility Team consolidation
  • Department Support Specifics updates
  • Updated needs attention flag to turn off when changing the status of an incident from one status to another, setting to escalate still turns the flag on. This
  • Created a one step to clone existing incident with contact/alt contact information
  • Created a report for Voice Services
  • Highlighted needs attention tickets within a Grid View for higher visibility.
  • Updated repair specifics to include another contact method to their preferred method contact list.

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Keywords:wiscit cherwell release notes change log   Doc ID:54890
Owner:Chris G.Group:WiscIT - Wisconsin IT Service Manager
Created:2015-08-10 10:45 CSTUpdated:2016-09-09 13:09 CST
Sites:DoIT Help Desk, DoIT Staff, WiscIT - Wisconsin IT Service Manager
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