Help Desk ACD - Install and Enable Silverlight for Viewing Snapshot Data

This page shows how to install and enable Silverlight to view the Help Desk's ACD Snapshot page.

Install the Silverlight Plugin

Note: Silverlight is not compatible with Microsoft Edge on Windows or Chrome on OSX.

Go to Get Microsoft Silverlight to install the plugin on your computer.

Enable the Silverlight Plugin


Note: These instructions will only work in Windows. Silverlight is not supported in Chrome in OSX.
  1. On the address bar in Chrome, type chrome://flags/#enable-npapi
  2. In the Enable NPAPI Mac, Windows box, click Enable
  3. Exit and restart Chrome
  4. Reopen the page containing Silverlight content
  5. Depending on your version of Chrome, you may need to do one, or both, of the following:
    • Click on the Shield icon at the end of the address bar and choose Load unsafe scripts
    • Right-click the broken puzzle piece image and select Run this Plugin


  1. Open the FireFox menu
  2. Select Add-ons
  3. Select the Plugins tab on the left
  4. Scroll down until you see the Silverlight Plug-in listed in the main content area
  5. Set the Silverlight Plug-in to Always Activate
  6. Depending on your version of FireFox, you may need to do one, or both, of the following:
    • Click on the Shield icon at the beginning of the address bar, click the Options button, and choose Disable protection for now
    • When you come to a page with Silverlight content, click on the icon that says Tap here to activate plugin.

Internet Explorer

  1. Open the Tools menu (gear icon) and click Manage add-ons
  2. Under Show, click All add-ons
  3. Click Silverlight, choose Enable
  4. Close the Tools menu


  1. Make sure to visit the page that has the Silverlight content you want to view before doing the following steps
  2. Click on Safari in the menu bar and choose Preferences
  3. Click on the Security tab
  4. In the Internet plug-ins section, click on Manage Website Settings
  5. Click on Silverlight in the left menu.
  6. Locate the website you want to run the content
  7. In the drop down menu for each site, choose Allow
  8. Click Done

Keywords:help desk acd automatic call distribution zeacom touchpoint touch point snap shot queue phone   Doc ID:55424
Owner:Jeff W.Group:DoIT Help Desk
Created:2015-08-20 10:19 CDTUpdated:2015-10-01 09:49 CDT
Sites:DoIT Help Desk
Feedback:  8   4